Coverage Answer Group on 2 phones

nwegner · May 9th, 2005, 03:04 PM

We are on Definity G3S1 CM 2.0 Intuity 5.5

I have two phones: x6259 and x6296. I want both phones to ring if anyone calls either phone. I want voice mail to kick in after x many rings--either to each mailbox or together into 6259.

I can't seem to get a call answer group or other sort of coverage to ring at BOTH PHONES AT THE SAME TIME. I'm pretty sure I can put a dummy extension up front to cover for both phones, but I really don't want this. Is there another feature I'm not aware of that would do this simply?

Thanks for your advice.

zooney9334 · May 9th, 2005, 03:26 PM

Why not put a bridged appearance of 6259 on 6296 and 6296 on 6259? The call will then ring on both phones, and if it goes unanswered it will follow its coverage path.

nwegner · May 9th, 2005, 03:34 PM

Thanks. I thought of that too, but when I do this, only the called phone rings. The brige shows up on the other phone but it doesn't ring. Is a bridge supposed to ring?

jsena · May 9th, 2005, 04:19 PM

on the second page of the change station form, Bridged Call Alerting? y OR Per Button Ring Control? y and then change the Ring to "r" for each appearance

nwegner · May 9th, 2005, 04:43 PM

That's a perfect solution! Thank you. I forgot about the ring control. Thank you so much!!!

May 9th, 2005, 03:04 PM	#1 (permalink)
nwegner Join Date: Nov 2003 Posts: 9	Coverage Answer Group on 2 phones We are on Definity G3S1 CM 2.0 Intuity 5.5 I have two phones: x6259 and x6296. I want both phones to ring if anyone calls either phone. I want voice mail to kick in after x many rings--either to each mailbox or together into 6259. I can't seem to get a call answer group or other sort of coverage to ring at BOTH PHONES AT THE SAME TIME. I'm pretty sure I can put a dummy extension up front to cover for both phones, but I really don't want this. Is there another feature I'm not aware of that would do this simply? Thanks for your advice.

May 9th, 2005, 03:26 PM	#2 (permalink)
zooney9334 PBXtech SILVER 25+ posts Join Date: Aug 2003 Posts: 48	Re: Coverage Answer Group on 2 phones Why not put a bridged appearance of 6259 on 6296 and 6296 on 6259? The call will then ring on both phones, and if it goes unanswered it will follow its coverage path.

May 9th, 2005, 03:34 PM	#3 (permalink)
nwegner Join Date: Nov 2003 Posts: 9	Re: Coverage Answer Group on 2 phones Thanks. I thought of that too, but when I do this, only the called phone rings. The brige shows up on the other phone but it doesn't ring. Is a bridge supposed to ring?

May 9th, 2005, 04:19 PM	#4 (permalink)
jsena PBXtech GOLD 100+ posts Join Date: Mar 2004 Posts: 108	Re: Coverage Answer Group on 2 phones on the second page of the change station form, Bridged Call Alerting? y OR Per Button Ring Control? y and then change the Ring to "r" for each appearance

May 9th, 2005, 04:43 PM	#5 (permalink)
nwegner Join Date: Nov 2003 Posts: 9	Re: Coverage Answer Group on 2 phones That's a perfect solution! Thank you. I forgot about the ring control. Thank you so much!!!

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