nhammer

We are using Message Manager and have created fax numbers for extensions from a pool of additional telephone numbers we own. Currently, when you call someone's fax number a message says "Fax extension for {User's Name}, press start on your fax machine now." Then the fax tone starts.

I have had troubles receiving faxes from SOME machines and was wondering if it was because of the message. Is there a way to disable this message and just get the fax tone?

nexSIP

If you figure this out let me know. Its annoying :)
But we have not had any problems with fax's dialing our numbers.

__________________
http://www.nexsip.com
Communicate Openly and Freely

PBXtech.info

 

nhammer

No problem. I don't KNOW if it is the problem...but I have had several try to fax to my number and it wouldn't work, so I wanted to test my theory.

bili turner

Here's the deal - If you are on the same switch and want to send a fax, you send the fax to the users ext number not the MMFax number. If a user is off-net, they send it to the MMFax number. The PBX is smart enough not to ring the ext. if you're sending a fax on net.

__________________
bili

nhammer

Correct, and that happens...but calls from off-net receive the message first then the tone. My concern is that there are fax machines out there that get thrown off by the lack of tone for the first 10 seconds.

bili turner

I wish fax machines were that smart, however a fax will send a handshake for at least 20 seconds, usually more, then hangup. I have over 5000 MMFax numbers and have never experienced any problem.

__________________
bili

PBXtech.info

 

nhammer

Great...thats what I am looking for. Thanks for the input.

tele234

Change your system parameters, you need to increase the gain on your fax tone receiver, I have had this before where some fax machine dont anwser. adjust the gain and see..

nhammer

I can't find the gain control in Sys-parameters...can you tell me where it's at?

tele234

main menu, switch interface,telephony interface,analog interface,interface parameters, .. at the bottom you will see fax tone gain, you will change in those fields...
This is how you get there on a release 5.1.. should e close if not the same on rel 4/3

nhammer

is this in my switch or in Audix? I was looking in my switch under cha system-parameters
Thanks!

tele234

Sorry, this is in the Audix, you must logon as either sa/craft to see these forms

travdawg

I haven't figured out a way to remove the message, but you should set your fax receive gain to 6.0. Perhaps this will aid in receiving those other faxes.

tele234

No that is a system greeting, you would have to go to the annoucements area and change the system greetings, I have not been able to do that myself. But the problem still sounds like the system is not hearing the C&G tones, go to system and change the fax Gain.. that should correct it.
But to remove the FAX greeting you will have to greate a new set of annoucements and delete that segement, and record nothing but silence, If the fax machine is sending C&G tones, the audix should answer EVEN during the Greeting..
I still think its an old machine and the audix cant hear the tones, adjust this in the FAX gain area of the Audix