zilla53

Does anybody know how to log incoming calls with cdr. I am trying to get my g3s1 ver 6 to log incoming calls as well as outgoing. I got out going to work but not incoming. I have caller id set over isdn pri lines so I would think that this would be possible. I called Avaya tech center they told me that this could not be done.

danno

Have you checked "Change System-parameter cdr" there is a setting "Record Outgoing Only" this may be set to y

PBXtech.info

 

zilla53

Yeah, I tried setting that to n. I still do not get the incoming call info. -thanks

zilla53

I found it! If you go into system-parameters cdr and change the format to either expand or int-isdn the cdr will show both inbound and outbound calls. Know what I need to do is make a custom format that shows date, time, trunk in/out, calling number in/out, and called number in/out. Does anybody know how to do this? I tried creating a custom format but it is almost unreadable.

Blah

do not use a custom format.. use "unformatted" Also, you can use NetCat via a CLAN and dump the data onto a server.

gazzam1

My incoming ACD calls return an Abandon IN response on my call logging software confirmed by the raw cdr data, after announcements and being queued, as soon as the agents answers the call. Any ideas? I do have a custom format set up.

PBXtech.info

 

Blah

Honestly? My idea is for you to get CMS... I have never heard of using CDR to track abandons.. the problem is the CDR software is determining what's an ABN or not..

Here's our format.. an ABN call just comes up as a recieved and answered call in our CDR. by a trunk if not an agent (hence, the ABN).

CDR SYSTEM PARAMETERS

Node Number (Local PBX ID): 3 CDR Date Format: month/day
Primary Output Format: unformatted Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? n
Record Outgoing Calls Only? n Intra-switch CDR? y
Suppress CDR for Ineffective Call Attempts? y Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? y Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? y Record Agent ID on Outgoing? y
Inc Trk Call Splitting? y Inc Attd Call Record? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 12