lu_tzer

Definity G3siV11

I've scoured the boards here and found that most of the references to 911 usage are limited to prevention.....

I, on the other hand, am unable to complete a 911 or 411 call. Big LIABILITY issue here. Any suggestions on where to start looking to correct this?

Thanks,

Lu Tzer

fcd_3

Add or change the ARS entry for 411 and/or 911. Give it a route pattern and use 'alrt' call type for 911 and 'svcl' for 411. Add a new route pattern enty with an FRL of 0 for 911 and whatever for 411 and assign a trunk group. In order to accomdate any 911 calls without the 9 for ars, check the ARS digit conversion table and make sure '11' is an entry with 2 digits being deleted and 911 inserted and the call is then being sent to 'ars.'

PBXtech.info

 

lu_tzer

can't figure out where I'm going wrong....

here's what I've got so far,

ARS DIGIT ANALYSIS TABLE
Dialed Total Route Call Node ANI
String MinMax Pattern Type Num Reqd
411 3 3 p41 svcl N
911 3 3 p91 alrt N

Added route patterns 41 and 91, both with FRL of 0 on a bidirectional trunk. Cannot dial either. Any other suggestions?

Thanks,

Lu

liquidvw

Do a "list partition-route-table" and paste your results here.

lu_tzer

PARTITION ROUTE TABLE
Routing Patterns

RouteIndex..PGN 1..PGN 2..PGN 3..PGN 4 ........
1...............1.......11.......21 ..............
2...............2.......12.......22...............
3................................................. ...
4...............4.......14.......24...............
5
6
7...............7.......17.......27...............
8
9
:
:
:

The rest is blank......

liquidvw

I looks like you are using partition routing but there is no route pattern in P41 and P91. If you have created route patterns 41 and 91. Change your ars for 411 and 911 to use routes 41 and 91 not p41 and p91. That should fix it.

PBXtech.info

 

lu_tzer

I made the change in the ars analysis to use routes 41 and 91, but still am unsuccessful.....

other ideas?

liquidvw

Ok so now if ars 411 uses route path 41. Paste that route route patten here. Also run a list trace on your station and call 411. Paste the results. It sounds like you just need to configure the route correctly.

Are you sending 411/911 over copper lines or ISDN?

lu_tzer

see pdf for route-pattern configuration


here is the gist of the trace:

dail 9411
route-pattern 41 preference 1 cid 0xef
seize trunk group 4 member 8 cid 0xef
setup digits 411
calling Number & Name xxxxx
denial event 1186 : ISDN invalid number format D1=0x17 D2=0x96011c

all trunks are isdn

Lu

Attached Files

rp41.pdf (2.6 KB, 14 views)

liquidvw

Try routing 411 over copper. ground start or loop start will work fine. Some ISDN providers don't allow X11. So, I allways route X11 over copper.