Call Coverage Issue

gwatkins · March 16th, 2005, 11:27 AM

I have an issue with calls that forward to a Call Coverage group on an no answer condition. The stations in the group are actually digital emulation voicemail ports. When the call covers and one of the ports answers the line the call came in on stays on the user's phone and they can actually pick it up and break into the call as it is being recorded. I would think theres a way to program the station so that once the call covers it leaves the users station line key. The PBX is a Definity G3. Can anyone help? Thanks.

matthewk · March 22nd, 2005, 07:40 PM

I don't know how to do this, but why would you. I find it very useful to be able to pick up a call that has gone to voicemail and not miss the call. Especially when you have been playing phone tag all day with them.

I can barge in, press * a few times and drop the voicemail port and continue the conversation.

Just wondering.

corndog · March 22nd, 2005, 11:19 PM

'change system features'
and then change the keep simulated appearance to no.

March 16th, 2005, 11:27 AM	#1 (permalink)
gwatkins Join Date: Mar 2005 Posts: 1	Call Coverage Issue I have an issue with calls that forward to a Call Coverage group on an no answer condition. The stations in the group are actually digital emulation voicemail ports. When the call covers and one of the ports answers the line the call came in on stays on the user's phone and they can actually pick it up and break into the call as it is being recorded. I would think theres a way to program the station so that once the call covers it leaves the users station line key. The PBX is a Definity G3. Can anyone help? Thanks.

March 22nd, 2005, 07:40 PM	#2 (permalink)
matthewk Join Date: Aug 2004 Posts: 4	Re: Call Coverage Issue I don't know how to do this, but why would you. I find it very useful to be able to pick up a call that has gone to voicemail and not miss the call. Especially when you have been playing phone tag all day with them. I can barge in, press * a few times and drop the voicemail port and continue the conversation. Just wondering.

March 22nd, 2005, 11:19 PM	#3 (permalink)
corndog Join Date: Feb 2004 Posts: 17	Re: Call Coverage Issue 'change system features' and then change the keep simulated appearance to no.

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