Call Appearance

ruudsplint · March 16th, 2005, 08:33 AM

Hi
We use two G700 and a S8300 with CM2.1.
When an Extension (46xx) is busy and a second call comes in, it will follow the Cover Path and is answers by the Attendant. The Attendant will try to transfer this call again. But on the Extension the second Call Appearance button is still lit and a transfer is not possible. With other words, unanswered calls that went to Coverage are still visible on the that Extension and when already answered by the Attendant pressing the Call Appearance will put all three in Conference.

Is it possible to disable this behavior?
Has it something to do with Bridged Call Appearance?

oni_lucent · March 16th, 2005, 12:03 PM

Hi,

How many call-appr have you configured on that extension ??

Cheers,

Bruno Santos
OniTelecom

ruudsplint · March 17th, 2005, 01:26 AM

On the 4602 there are 2 call-appr (of course) and the 4610 there are 3.

oni_lucent · March 17th, 2005, 06:12 AM

Quote:

Originally Posted by ruudsplint

On the 4602 there are 2 call-appr (of course) and the 4610 there are 3.

And it hapens on both type of stations ? 4602 and 4610?

ruudsplint · March 17th, 2005, 06:16 AM

Yep, on both. The call-appr doesn't disappear after coverage and occupies the line.

oni_lucent · March 17th, 2005, 09:15 AM

Hi,

I´ve done some testing, and went everything ok. Have you checked the COS - Call forwarding Busy/DA.

sham126 · March 18th, 2005, 02:33 PM

Change your system coverage feature 'SBA at station...' to NO

Simulated Bridged Apperance (SBA) means that when calls go to cover a bridged apperance is simulated and thus the line stays open on callers handset, so that if pressed caller will get conference.

I hope this helps,
Sham

March 16th, 2005, 08:33 AM	#1 (permalink)
ruudsplint PBXtech SILVER 25+ posts Join Date: Oct 2004 Posts: 43	Call Appearance Hi We use two G700 and a S8300 with CM2.1. When an Extension (46xx) is busy and a second call comes in, it will follow the Cover Path and is answers by the Attendant. The Attendant will try to transfer this call again. But on the Extension the second Call Appearance button is still lit and a transfer is not possible. With other words, unanswered calls that went to Coverage are still visible on the that Extension and when already answered by the Attendant pressing the Call Appearance will put all three in Conference. Is it possible to disable this behavior? Has it something to do with Bridged Call Appearance? __________________ Ruud Splint ruud.splint@imtech.nl www.imtech.nl

March 16th, 2005, 12:03 PM	#2 (permalink)
oni_lucent PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 138	Re: Call Appearance Hi, How many call-appr have you configured on that extension ?? Cheers, Bruno Santos OniTelecom

March 17th, 2005, 01:26 AM	#3 (permalink)
ruudsplint PBXtech SILVER 25+ posts Join Date: Oct 2004 Posts: 43	Re: Call Appearance On the 4602 there are 2 call-appr (of course) and the 4610 there are 3. __________________ Ruud Splint ruud.splint@imtech.nl www.imtech.nl

March 17th, 2005, 06:16 AM	#5 (permalink)
ruudsplint PBXtech SILVER 25+ posts Join Date: Oct 2004 Posts: 43	Re: Call Appearance Yep, on both. The call-appr doesn't disappear after coverage and occupies the line. __________________ Ruud Splint ruud.splint@imtech.nl www.imtech.nl

March 17th, 2005, 09:15 AM	#6 (permalink)
oni_lucent PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 138	Re: Call Appearance Hi, I´ve done some testing, and went everything ok. Have you checked the COS - Call forwarding Busy/DA.

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March 18th, 2005, 02:33 PM	#7 (permalink)
sham126 Join Date: Mar 2005 Posts: 1	Re: Call Appearance Change your system coverage feature 'SBA at station...' to NO Simulated Bridged Apperance (SBA) means that when calls go to cover a bridged apperance is simulated and thus the line stays open on callers handset, so that if pressed caller will get conference. I hope this helps, Sham

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