CTI Link Disconnections

deepakjain · March 11th, 2005, 04:17 PM

Hi ,

We have G3r V11. We have CTI link(ASAI) over WAN and running CRM application over it which automatically pops up when a call lands to an agent.
But Now & then the CTI link automatically got disconnected.

Can i see some particular logs for CTI or from where i can come to know what exactly is happening at that time.

pls help

DJ
www.freeonlinebooks.net

nexSIP · March 14th, 2005, 11:29 PM

What kind of WAN is it? Can you control the QOS to the CTI feed has the highest priority?

deepakjain · March 15th, 2005, 08:21 AM

Hi,

We have MGX 8850 as Wan Switch at both ends.We have separate Permanent Virtual cicuit for CTI.
But it doesnot seem to be a problem of network.

regards,
DJ
www.freeonlinebooks.net

March 11th, 2005, 04:17 PM	#1 (permalink)
deepakjain Join Date: Jul 2004 Posts: 14	CTI Link Disconnections Hi , We have G3r V11. We have CTI link(ASAI) over WAN and running CRM application over it which automatically pops up when a call lands to an agent. But Now & then the CTI link automatically got disconnected. Can i see some particular logs for CTI or from where i can come to know what exactly is happening at that time. pls help DJ www.freeonlinebooks.net

March 14th, 2005, 11:29 PM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: CTI Link Disconnections What kind of WAN is it? Can you control the QOS to the CTI feed has the highest priority? __________________ http://www.nexsip.com Communicate Openly and Freely

March 15th, 2005, 08:21 AM	#3 (permalink)
deepakjain Join Date: Jul 2004 Posts: 14	Re: CTI Link Disconnections Hi, We have MGX 8850 as Wan Switch at both ends.We have separate Permanent Virtual cicuit for CTI. But it doesnot seem to be a problem of network. regards, DJ www.freeonlinebooks.net

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