crazytom

I'm testing out EC500, and I've got it up and running with no major issues.

The only problem is caller ID passed to the cell phone. Right now, when a call is passed from the office extension to the cell phone, it displays the switch default(?) caller ID no matter where the call originates from.

ie: external customer (203-555-1234) calls office phone (212-555-7834). Call is passed via EC500 to cell phone, and caller ID displays 212-555-7800.

Caller ID displays same (212-555-7800) no matter if the originating call is an internal extension, or external customer. When I call from the cell phone to an internal extension, it correctly shows the bridged office extension associated with the XMoblie station...

any ideas??

liquidvw

I am not using EC500, but you might want to have a look in "cha idsn pub". You can modify the outgoing number there.

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crazytom

Thanks but...

change isdn public-unknown-numbering is set fine, and that wouldn't explain why an external customer number would show up as 201-555-7800 instead of the customer's phone #.

jsena

I just double-checked mine, and it is (correctly) showing the caller's ID, not mine. We can stare and compare:

Station Application Prefix Phone Number Trunk Configuration
1234 EC500 NPANXX9999 ars 1

Configuration Set Description: Default
Calling Number Style: network
CDR for Origination: phone-number
CDR for Calls to EC500 Destination? y
Fast Connect on Origination? n
Post Connect Dialing Options: dtmf
Cellular Voice Mail Detection: none

you have ISDN lines and not T1 lines, right? (Of course you do!)

crazytom

I figured it out....

Your post got me thinking about it, and I didn't add the cell phone # in ars analysis screen.
All set now.

Thanks for the help!
- Tom

thargiss

I'm experiencing the same problem, but didn't understand what you added to ARS ANA. I have my cell phone in ARS, but I still only see my number showing up on my cell phone, not the callers.

And what form is this information:

Station Application Prefix Phone Number Trunk Configuration
1234 EC500 NPANXX9999 ars 1

Configuration Set Description: Default
Calling Number Style: network
CDR for Origination: phone-number
CDR for Calls to EC500 Destination? y
Fast Connect on Origination? n
Post Connect Dialing Options: dtmf
Cellular Voice Mail Detection: none

Thanks

PBXtech.info