JMTStone

liquidvw

I don't know if this is life treatening or not, but I want I do know is that I use wait 2 sec hearing ringback at the begining of all my vectors, because I ususally have an announcement as the next step. The 2 seconds of ringback prevent the announcement from getting the beginning clipped off.

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ahays

If you are using LAI (look ahead interflow) or BSR (best services routing) DO NOT use the wait time 0 seconds line. Your vectors wil not work.

When routing the vectors off-net: six of one, half a dozen of the other ... i.e. the statement should have no effect.

As explained to me years ago by an old, crusty, AT&T engineer, the primary reason to use the "wait time" stetement at the begining of the vector is to insure the availability of system resources ... for instance, if you have an announcement step immediately following the "wait time" step and no announcement playback ports are available, the PBX will continue to execute the "wait time" step and play ringback to the caller until an announcement playback port becomes available rather than hitting the announcement step and simply failing and falling through to the next step.

If you have the vector space, if you're not doing LAI or BSR, and if the "wait time" steps are already there and there's no known ill effects then LEAVE IT ALONE. This is one of those "if it ain't broke, don't fix it" things. The removal of all those steps will be time consuming and since you have to physically touch and alter each vector there is a potential for disaster.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

stubborne

Al, why not use that step with BSR skills?

__________________
Stu

ahays

'Cause it don't work. :devil:

I really don't know why ... technically. I have a customer with an S8700 in Mumbai, India (I spent 3 weeks there ... but that's another story). All calls are queued stateside in one of two PBX's and then we use LAI to flow the calls to India when, and only when, an agent becomes available. The reason is to minimize traffic (including MOH and announcments) accross the compressed IP pipes carrying the traffic to Mumbai. We had fits with it when we first started testing. Being from the "old school" the SS used the "wait time" catch-all step as usual and once this step was removed everything began working fine. Bizzare ... and I wouldn't have believed it if I hadn't seen it myself.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

Aubrey77

This is useful when you are playing announcements. When an announcement is told to be played and is not available it will skip it. The wait 0 Sec hearing (thins can be ringback or silence) is so that the announcement can be queued. If there is no step for it to wait at for the announcement, it will skip past it. We use this in all our vectors at my sites; before any announcements as a matter of fact, not just in the beginning.

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