CALL Master 6 and IP agent issues

gaurav31dec · February 3rd, 2005, 01:46 PM

Hi all

Its been quite a some time now since i am facing issues with call master 6 terminals we are using it with Avaya IP Agent 4.0 Build 4.0.1.18 / IPA R4.0 / JUN-5-2003 and all the terminals are on S8700 loaded with call manager 2.1

Issues are like , if there are two calls running on two call appearences one call drops automatically while switching to and fro. This happens some times.
the second most known issues is, Agent state mismatch. suppose a call is still there on the terminal but the IP agent shows the agent in ACW.

More over when i do a status station command it never shows me the serial number of the connected phone.

ahays · February 4th, 2005, 10:56 AM

Quote:

Originally Posted by gaurav31dec

Hi all

Its been quite a some time now since i am facing issues with call master 6 terminals we are using it with Avaya IP Agent 4.0 Build 4.0.1.18 / IPA R4.0 / JUN-5-2003 and all the terminals are on S8700 loaded with call manager 2.1

Issues are like , if there are two calls running on two call appearences one call drops automatically while switching to and fro. This happens some times.
the second most known issues is, Agent state mismatch. suppose a call is still there on the terminal but the IP agent shows the agent in ACW.

More over when i do a status station command it never shows me the serial number of the connected phone.

I have never heard of this particular problem. The best place to start is to call Avaya Services (800-242-2121 in US) and see if this is a known problem with a patch/fix.

regs,

.al.

gaurav31dec · February 4th, 2005, 11:00 AM

Can i actually do that as i am right now in india and the support partner here in India is our only point of contact as i remember that for some issue with my cms server i once called and those people rejected my call just because they were not having my contract info

ahays · February 4th, 2005, 12:10 PM

Quote:

Originally Posted by gaurav31dec

Can i actually do that as i am right now in india and the support partner here in India is our only point of contact as i remember that for some issue with my cms server i once called and those people rejected my call just because they were not having my contract info

If you have a legitimate, licensed, Avaya PBX then there has to be an authorized Avaya support organization to assist you. Contact your local sales representative for additional information.

regs,

.al.

oni_lucent · April 14th, 2005, 09:25 AM

Quote:

Originally Posted by gaurav31dec

Hi all

Its been quite a some time now since i am facing issues with call master 6 terminals we are using it with Avaya IP Agent 4.0 Build 4.0.1.18 / IPA R4.0 / JUN-5-2003 and all the terminals are on S8700 loaded with call manager 2.1

Issues are like , if there are two calls running on two call appearences one call drops automatically while switching to and fro. This happens some times.
the second most known issues is, Agent state mismatch. suppose a call is still there on the terminal but the IP agent shows the agent in ACW.

More over when i do a status station command it never shows me the serial number of the connected phone.

Hi all,

System runing
G3csi
Software R11

We have a client wich seems to have identical problems, as gaurav31 described, also with callmaster VI, using Avaya IP Agent 3.0 Build3.0.05.92. Does anyone ever experienced this, could it be the version of IP agent??? The client is running under windows XP SP1, i know there is already a release 5 for Avaya IP Agent, although they say it´s not a bugfix for previous versions.

Help would be very much appreciated,

Thanks

Bruno Santos
OniTelecom

oni_lucent · April 14th, 2005, 10:07 AM

Hi,

I´ve found this, it may help, i wil give it a try...

http://support.avaya.com/japple/css/...Release=130057

gaurav31dec · June 3rd, 2005, 03:47 AM

upgarded the IP agent version to 4.0.1.8 but issues are still there the OS is windows 2000. Please help

February 3rd, 2005, 01:46 PM	#1 (permalink)
gaurav31dec PBXtech SILVER 25+ posts Join Date: Nov 2004 Posts: 30	CALL Master 6 and IP agent issues Hi all Its been quite a some time now since i am facing issues with call master 6 terminals we are using it with Avaya IP Agent 4.0 Build 4.0.1.18 / IPA R4.0 / JUN-5-2003 and all the terminals are on S8700 loaded with call manager 2.1 Issues are like , if there are two calls running on two call appearences one call drops automatically while switching to and fro. This happens some times. the second most known issues is, Agent state mismatch. suppose a call is still there on the terminal but the IP agent shows the agent in ACW. More over when i do a status station command it never shows me the serial number of the connected phone.

February 4th, 2005, 11:00 AM	#3 (permalink)
gaurav31dec PBXtech SILVER 25+ posts Join Date: Nov 2004 Posts: 30	Re: CALL Master 6 and IP agent issues Can i actually do that as i am right now in india and the support partner here in India is our only point of contact as i remember that for some issue with my cms server i once called and those people rejected my call just because they were not having my contract info

April 14th, 2005, 10:07 AM	#6 (permalink)
oni_lucent PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 138	Re: CALL Master 6 and IP agent issues Hi, I´ve found this, it may help, i wil give it a try... http://support.avaya.com/japple/css/...Release=130057

June 3rd, 2005, 03:47 AM	#7 (permalink)
gaurav31dec PBXtech SILVER 25+ posts Join Date: Nov 2004 Posts: 30	Re: CALL Master 6 and IP agent issues upgarded the IP agent version to 4.0.1.8 but issues are still there the OS is windows 2000. Please help

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)