phonetech

Hi Folks!
Just joined this great forum and will spend a lot of time going thru all the messages.
I am a Telecom Administrator and about a month ago we cutover to our new Avaya S8500/G650 & S8300/G700 systems with Audix LX and BCMS. I have more than 30 years experience in the industry.

My background is Siemens and NEC PBXs and many older systems that are no longer around. My last 21 years were with Siemens. Now I work for my former customer who had a Siemens system and migrated to Avaya. So I am now learning this great switch. I love it, it is user friendly and very intuitive.

I am already really confortable doing all the routine work such as adding, changing phones etc.
Despite the promise from the sales rep, I didn't get a full tech access to a system. We are now pushing our service provider for that, but they don't really tell me what levels of access exist and if they can be customised.

I feel, that my many years working with other PBXs give me a good feeling of what to do and what not to do and always have a backup. I also understand my provider's intent to maximise their MAC revenue, but my take on it, as well as my manager's is that I should try to do as much as possible in-house. There are certain tasks that I will never have to perform, such as loading system software.

So can anyone give me a good overview of levels of PBX and VM access that exist for my systems?

Thanks
Yury

__________________
Yury

jsena

Most Avaya PBXs have the following levels (I'm generalizing a bit with the descriptions)

GOD
init: can do anything, including turn customer options on or off. Avaya only (obviously!)
SERVICE
inads: can't change customer options, but most other things. Avaya only.
dadmin: maint. capabilities, can create logins.
craft: maint. capabilities, cannot create logins.
CUSTOMER
superuser: usual customer level of access.
non-super-user: customer access lite... reaaaaal lite.
remote: specific level to get in via modem.

You can sign a form which allows dadmin access to a Avaya partner, and then they *could* give you the dadmin password. Using the dadmin login, you could change your login's level to craft. Another thing you can do is have the Processor and System maintenance turned on for the customer level.

On the Avaya voice mail systems, there are usually 3 logins:
craft: extra access to system-wide items. Usually this level is Avaya-only.
sa: can change system-wide items such as assigning phone numbers and services to channels.
vm: can do MACs.

PBXtech.info

 

liquidvw

jsena has it right. As far as what you need as a PBX administrator. For the PBX, a super user login should be suficient as long as there are no restrictions to it. I have been able to most everything I need with a super user login. All though there are a some things that a dadmin login will come in handy for. If/when you need to trouble shoot something the dadmin login is best.

For the intuity the sa login is key. You will need the sa login to do things like reboot the machine, set the time and date, and trace a caller's key strokes.

Hope that helps.

phonetech

Thanks for the explanation. I already had a situation when a bad trunk was creating alarms.
When I called my Avaya provider, they told me to busy out that trunk until I get it fixed, which I couldn't do with my superuser access. They gave me a dadmin pwd, but after I made that trunk busy they changed it.

__________________
Yury

jsena

Shame... next time make sure to change your account to craft. BTW sometimes when you go to change your account to service level craft, it gives you a "maximum amount of this type exceeded" and won't let you change it. There is a solution to this, but I'd best not publish it as there are Avaya people who read the forum. (I'd hate to ruin a good thing for everyone else) Email me if you run into that situation.

phonetech

Thanks, I'll keep that in mind. I am positive, that once we accept the installation, I will get dadmin access, the provider made a commitment to that. If not, I will tell the sales rep that I will recommend against renewing the contract. When I worked for Siemens as a field tech, I treated my self-maintainer customer as fellow techs and I expect the same from my service provider. I plan to get Avaya certification soon, in addition to Siemens and NEC that I already have.

__________________
Yury

PBXtech.info

 

ahays

... and said Business Partner would be in violation of their BP agreement with Avaya and subject to loosing their BP status.

This would be the proper procedure.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

ahays

Then your provider made an unethical commitment and will be in violation of their BP agreement. There is a proper way for you to gain MSPs (Maintnenace Service Permissions) as a customer without anyone violating licensing or contractual agreements. Just tell your BP that you want all MSPs turned on for your customer super-user logins.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

phonetech

Al, thanks for a good explanation. I will ask them to do that.
Yury

__________________
Yury