xttrensia

Hi All,

System: Avaya s8700 r2.1.1


I'm trying to find some direct info on how to setup an agent extension. So far i've created the logins but i have no idea of how to tie those logins to an endpoint, i've tried creating an extension of type AGENT by my system tell me i need to administer the set type in the agent-login form..........what does that mean???

ahays

Once you've created the agent login, then the agents simply need to LOG IN to any valid extension. The login, logout, and other agent specific feature access codes are located on the ACD page of the feature access code form (change feature).

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

jsena

have the users log into the phone like this:

aaaa bbbb cccc

where:
aaaa is the feature access code for Login Access Code on the Automatic Call Distribution Features page of "change feature-access-codes"

bbbb is the hunt-group ("split") they are logging in to

cccc is the AgentID.

For Example, the agents here would use *600114567 to log in (*6) to split 11(0011) as agent 4567.

ahays

The procedure is a wee bit different for EAS. The agent simply logs in and the skills (splits) are controlled by the agent login form in the PBX.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

jsena

you're right Al, I did oversimplify things a bit. xttrensia, you are comfy now?

xttrensia

Ok, i've checked the sys and i tried to log in agent 8230 split 4 like so
154<-Log In
0004<-split (got error)
8230<-agent id

i wasnt able to enter agent id i got the warble after entering 154 0004

am i doing something wrong??

another thing, when i create the hunt group as a skill with say ext 2214, that ext wouldn't be what i enter after my login code right??(tried that too with no luck)

FRUSTRATED.

Thanks Alot Guys

PBXtech.info

 

xttrensia

oh and BTW i also tried doing my login code then my agent id, was doing a trace and i got the foll:

17:57:24 denial event 1378: No hunt grp for split idx D1=0x8ad6 D2=0x3b3f

:shame:

ahays

I assume you're doing EAS, yes? i.e. you did an "add agent xxxx"

If so, you login as aaa bbbb cccc where aaa is the FAC, bbb is the Agent ID and ccc is the Agent's security code (password). Most companies make the agent security code the same as their agent id. This is not so much for security as it is to make sure that the agent hasn't "fat fingered" their login ID and logged in as the wrong person.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

xttrensia

Hey thanks alot guys, i understand the concept a bit more now, but there is still one issue, now my system takes the login that i've administered, but it now seems that the split\skill that i have assinged has some issues, i get a "no hunt group for split",
should i give up?

ahays

Have you added the Split/Skill? ... i.e. have you done an "add hunt-group x" where x is the Split/Skill number?

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

slg111875

I'm running into the same error. Did you ever get logged-in successfully?
denial event 1378: No hunt grp for split idx D1=0x88d7 D2=0x33fb

katy137

Hey, I had the same problem this morning on a new site. I fixed the problem my turning on Expert Agent Selection and BCMS/VuStats LoginID's within system parameters features.

Cheers,

K

Aubrey77

Based on the error message, did you administer any skills onto the second page of the Agent ID Adminstration page? There must be skills administered in order to login an agent. Make sure and put a skill level as well. The second page looks something like this:

Direct Agent Skill : ____
?????????:_____

Skills
_XXX___ __1_

XXX would be the hunt group number you want the agent logging into. Hope this helps.

__________________
Aubrey Jones
Sr. Call Center Engineer