CentreVu Report (Transfers)

thargiss · November 30th, 2004, 02:34 PM

Is there a report in CentreVu that can tell me the number of calls that were transferred from one skill group to another group's extension?

Thanks

ISA_Flee · December 8th, 2004, 05:11 AM

In HIstorical/Split_SKill?Report Daily. You can see how many calls were transferred from Agents within a certain skill.

Hope this helps

thargiss · December 9th, 2004, 02:30 PM

Thanks for the reply.
Is there a way to tell that the agent transferred the call to a particular extension?

ISA_Flee · December 14th, 2004, 05:23 AM

I'm afraid not. The only way you would get this is to use Agent Trace. But to run this on all your agents would more than likely use up all your data allocation for this report section.

November 30th, 2004, 02:34 PM	#1 (permalink)
thargiss PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 62	CentreVu Report (Transfers) Is there a report in CentreVu that can tell me the number of calls that were transferred from one skill group to another group's extension? Thanks

December 8th, 2004, 05:11 AM	#2 (permalink)
ISA_Flee PBXtech SILVER 25+ posts Join Date: Mar 2004 Posts: 68	Re: CentreVu Report (Transfers) In HIstorical/Split_SKill?Report Daily. You can see how many calls were transferred from Agents within a certain skill. Hope this helps

December 9th, 2004, 02:30 PM	#3 (permalink)
thargiss PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 62	Re: CentreVu Report (Transfers) Thanks for the reply. Is there a way to tell that the agent transferred the call to a particular extension?

December 14th, 2004, 05:23 AM	#4 (permalink)
ISA_Flee PBXtech SILVER 25+ posts Join Date: Mar 2004 Posts: 68	Re: CentreVu Report (Transfers) I'm afraid not. The only way you would get this is to use Agent Trace. But to run this on all your agents would more than likely use up all your data allocation for this report section.

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