Transferring directly to VM

MaltMan1 · November 17th, 2004, 08:02 AM

If I receive a call and they ask to be transferred directly to another users VM instead of hearing an extension ring how is that done?

fataldata · November 17th, 2004, 08:15 AM

You will need the Goto-Cover button on your phone. Transfer the call then use the "goto-cover" button.

MaltMan1 · November 17th, 2004, 08:31 AM

so.. take the call.. hit transfer, extension # and then goto cover?

fataldata · November 17th, 2004, 09:27 AM

Quote:

Originally Posted by MaltMan1

so.. take the call.. hit transfer, extension # and then goto cover?

Correct emundo!! Good Luck

liquidvw · November 17th, 2004, 09:56 AM

do a transfer to one of the members of your audix hunt group (not the hunt group extension). Example if your you hunt group is 1000, the members might be 1001, 1002, 1003, etc. Transfer to 1003 then when audix picks up enter the extension of the person and hit transfer again. There is probably a better way to do this, but this way does work.

koelemon · November 17th, 2004, 10:57 AM

Also I doubt this is the case, but if you are covering for the person (like a seceretary covering for the boss) and you got the call via coverage, you could use the transfer to Audix feature code, but it only works if you got it via coverage.

Another more cumbersome but nice way to do it is just create an Auto Attendant that does nothing but facilitate transfers, have the treatment as call answer and give it a simple messgae like "Enter the party's number you wish to reach now." I only do that instead of calling the Audix group members because sometimes people get jerky about security and the Audix ports.

liquidvw · November 17th, 2004, 11:30 AM

I like the Auto Attendant idea. That's a good way to handle it. I should look something like this:

SUBSCRIBER AUTOMATED ATTENDANT MENU

Allow Call Transfer? n

Button Extension Treatment Comment
1: e call-answer
2: e call-answer
3: e call-answer
4: e call-answer
5: e call-answer
6: e call-answer
7: e call-answer
8: e call-answer
9: e call-answer
0: 0 transfer
Timeout: 0 transfer

Length Of Time-Out On Initial Entry : 5

November 17th, 2004, 08:02 AM	#1 (permalink)
MaltMan1 PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 95	Transferring directly to VM If I receive a call and they ask to be transferred directly to another users VM instead of hearing an extension ring how is that done?

November 17th, 2004, 08:15 AM	#2 (permalink)
fataldata PBXtech PLATINUM 300+ posts Join Date: Jul 2003 Posts: 309	Re: Transferring directly to VM You will need the Goto-Cover button on your phone. Transfer the call then use the "goto-cover" button. __________________ Systems In Use: S8700 CM3.0 and S8710 CM3.1.1

November 17th, 2004, 08:31 AM	#3 (permalink)
MaltMan1 PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 95	Re: Transferring directly to VM so.. take the call.. hit transfer, extension # and then goto cover?

November 17th, 2004, 09:56 AM	#5 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Transferring directly to VM do a transfer to one of the members of your audix hunt group (not the hunt group extension). Example if your you hunt group is 1000, the members might be 1001, 1002, 1003, etc. Transfer to 1003 then when audix picks up enter the extension of the person and hit transfer again. There is probably a better way to do this, but this way does work.

November 17th, 2004, 10:57 AM	#6 (permalink)
koelemon PBXtech GOLD 100+ posts Join Date: Dec 2003 Posts: 143	Re: Transferring directly to VM Also I doubt this is the case, but if you are covering for the person (like a seceretary covering for the boss) and you got the call via coverage, you could use the transfer to Audix feature code, but it only works if you got it via coverage. Another more cumbersome but nice way to do it is just create an Auto Attendant that does nothing but facilitate transfers, have the treatment as call answer and give it a simple messgae like "Enter the party's number you wish to reach now." I only do that instead of calling the Audix group members because sometimes people get jerky about security and the Audix ports. __________________ "There are only 10 types of people in the world, those who can read binary and those that cannot."

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November 17th, 2004, 11:30 AM	#7 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Transferring directly to VM I like the Auto Attendant idea. That's a good way to handle it. I should look something like this: SUBSCRIBER AUTOMATED ATTENDANT MENU Allow Call Transfer? n Button Extension Treatment Comment 1: e call-answer 2: e call-answer 3: e call-answer 4: e call-answer 5: e call-answer 6: e call-answer 7: e call-answer 8: e call-answer 9: e call-answer 0: 0 transfer Timeout: 0 transfer Length Of Time-Out On Initial Entry : 5

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