Tools to manage automaticaly operators' skills

U012591 · November 17th, 2004, 01:00 AM

Good Morning to all. It's the first time for me.
I need to know if there is a way to mange 160 operators' skills without typing every day about 50 profiles of about 30 skills.

Thanks

JMTStone · November 17th, 2004, 04:32 AM

We use Windows Scheduling and CentreVu Supervisor scripts to "reset" our agents overnight.

You set up as many scripts as you wish and Microsoft will run the program while you sleep.

U012591 · November 17th, 2004, 06:08 AM

Thank for the answer.
But what i'm looking for is :
I organize my operators and their skills with a txt or xls file, then I load them automaticaly.

Thank

November 17th, 2004, 01:00 AM	#1 (permalink)
U012591 Join Date: Nov 2004 Posts: 2	Tools to manage automaticaly operators' skills Good Morning to all. It's the first time for me. I need to know if there is a way to mange 160 operators' skills without typing every day about 50 profiles of about 30 skills. Thanks

November 17th, 2004, 04:32 AM	#2 (permalink)
JMTStone PBXtech SILVER 25+ posts Join Date: Sep 2003 Posts: 45	Re: Tools to manage automaticaly operators' skills We use Windows Scheduling and CentreVu Supervisor scripts to "reset" our agents overnight. You set up as many scripts as you wish and Microsoft will run the program while you sleep.

November 17th, 2004, 06:08 AM	#3 (permalink)
U012591 Join Date: Nov 2004 Posts: 2	Re: Tools to manage automaticaly operators' skills Thank for the answer. But what i'm looking for is : I organize my operators and their skills with a txt or xls file, then I load them automaticaly. Thank

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