otsohoji

hi all!

I've got a problem with call-forward. When one extension (e.g. 500) has activated a call-fwd to extension 510, and 510 has activated a call-fwd to another number (extension or outside), only first call-fwd will work.

Example: a call to 500 will be forwarded to 510 and will stop there. Call-fwd on the extension 510 won't work.

It's a little bit confusing, because users don't have to know, who has activated the call-fwd.

my system's software:

SOFTWARE VERSION
Memory Resident: R011x.03.2.536.1
Disk Resident: R011x.03.2.536.1


Thanks in advance for help!

ISA_Flee

As far as I am aware a single call can only be subjected to a call-fwd function once.

PBXtech.info

 

jsena

If you want to see who is using call-forwarding, the command is list call-forwarding.

koelemon

It has always worked like this and probably always will, so dearly called the "double coverage" rule. Once a call has forwarded or covered within the switch, it won't do it again (yes you can do it by leaving the switch to an adjunct, etc.) and it applies to vectors (if you have a station cover to a VDN then the vector does a route-to with coverage...the coverage won't workie) and all that. It actually makes sense, otherwise you would have no idea where calls would end up in a complex coverage and forwarding setup.

__________________
"There are only 10 types of people in the world,
those who can read binary and those that cannot."

liquidvw

Koelemon is correct. If this wasn't true you could create a loop by forwarding ext 5000 to 6000 and 6000 to 5000. Then if call came into 5000 in would forward to 6000 which would forward to 5000 which would forward to 6000 which would forward to 5000 which would forward to 6000, etc....This would not be a good thing. I am sure it would eat up a lot of processor cycles and probably crash a system.

ISA_Flee

How about setting up a coverage path remote. Have it as the first point of cover. The call gets routed to the 2nd extension and then the call will follow her coverage path. The down side would be it would be like an outside call coming in. I set it up here and it works great.

The steps

1. change coverage remote
9xxxxxxx
2. Change the coverage path of the manager’s extension to r? for the remote coverage path number.

Lee

PBXtech.info

 

koelemon

yep, that is pretty much what I was thinking when I said "yes you can do it by leaving the switch to an adjunct, etc."

great example ISA_Flee!

__________________
"There are only 10 types of people in the world,
those who can read binary and those that cannot."