thargiss

I am using the Convers-on command in a vector to send VDN information to an IVR (1)(not Avaya). By sending the VDN, the IVR knows which application to run. Occasionally, that IVR needs to connect a caller to another IVR (2) which performs pay-by-phone operation. It does this by performing a hook flash and dialing the hunt group extension of IVR2. When IVR 1 sends calls, it needs to send account information (10 digits) to IVR 2. Meanwhile, the PBX is listening for IVR 1 to outpulse digits; it's expecting to receive four digits and then route to those digits. The problem is when IVR 1 performs a hook flash and dials IVR 2 and sends the 10 digits, IVR1 connects, but then is disconnected by the PBX.

Is there another way, using converse-on, to send VDN to IVR1, but then send the 10 digit account information to IVR2 without disconnecting the call?

Additionally, does the converse-on command automatically make the PBX "listen" to the call and expect something in return from the IVR? Without putting it into production, what would happen if a stop command was put right after the converse-on command?

Avaya Definity G3rV11.2
Vectoring
CMS V12

Thanks,
Ted

stubborne

Could you use converse-on for the 2nd IVR?


converse-on <IVR1> sending VDN
collect 10 digits after announcement none
converse-on <IVR2> sending digits

__________________
Stu

PBXtech.info

 

thargiss

I've thought about using converse-on for the second IVR, but I'm not sure how the program the vector.
Here is the current vector:

01
02
03
04
05 wait-time 2 secs hearing ringback
06 goto step 8 if available-agents in skill 12 > 0
07 goto step 5 if unconditionally
08 converse-on skill 12 pri m passing vdn and none
09 collect 4 digits after announcement none
10 route-to digits with coverage y
11 wait-time 3 secs hearing silence
12 disconnect after announcement none
13 stop

On step 9, what would happen if I put a stop command there? Would the vector disconnect the call? Could the IVR dial a different VDN allowing another vector to control the call?

stubborne

What kind of connectivity do you have to IVR2? If it's T1, you may be able to configure a trunk group as tie and pass dtmf ani (2nd page). The IVR could be programmed to use the 10-digit ani for account lookup. Either way, it's going to take some programming.

__________________
Stu