zphreak

I have been requested to place an agent who covers one skill (9) into coverage for another 2 skills (6 & 7) for 2 hours a night (6:00pm to 8:00pm). All calls to 6 or 7 should be routed to the main agent first then if necessary roll to the covering agent. The covering agent should be able to receive calls for their skill throughout their normal shift. Also when no agents are available the caller should be routed to VM.

Here is the current vector (6 and 7 are the same):
01 wait-time 0 secs hearing silence
02 goto step 28 if time-of-day is all 20:00 to all 01:00
03 goto step 28 if time-of-day is fri 20:00 to mon 01:00
04 goto step 28 if available-agents in skill 6 = 0
05
06 queue-to skill 6 pri l
07 announcement 8122
08 wait-time 30 secs hearing music
09 collect 1 digits after announcement 8123
10 goto step 28 if digits = 1
11 goto step 8 if unconditionally
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28 messaging skill 99 for extension 5322
29
30
31
32

jsena

06 queue-to skill 6 pri l
07 goto step 11 if time-of-day is all 20:00 to all 18:00
08 goto step 11 if time-of-day is fri 20:00 to mon 18:00
09 goto step 11 if oldest-call-wait in split 6 pri l < 15 //seconds
10 check skill 9 pri l if unconditionally
11 announcement 8122
12 wait-time 30 secs hearing music
13 collect 1 digits after announcement 8123
14 goto step 28 if digits = 1
15 goto step 7 if unconditionally

something like this?

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