mugs

Hi, i am trying to record every single call from one station
is there anything that i can use to do that?
i have witness to monitor and record agents but that just work with agents that are logged in
also can i use cms to get reports from every number dialed by that particular station?
or can i ran a command on the avaya to trace that station
thanks

this is urgent

s8700
g650
v11

fataldata

...trying to record every single call from one station
is there anything that i can use to do that?>>>>

You could use call accounting software, No? We dump CDR ouput to Two locations and with those programs I can search all calls made by a single station.

__________________
Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1

PBXtech.info

 

liquidvw

I agree. A call accounting package would be best. But the word "record" is thowing me off. Are you looking to "record" the voice conversation or are you looking just for the CDR records? If you just want the CDR records, but don't have a call accounting package. Hook a laptop's com port to your PBX, run hyperterminal, you will collect all the CDR data in raw form.

List trace will not work, it will time out after awheil....

mugs

what i need is record voice from this user
i want to record every single call that is made from his phone

thanks!

liquidvw

Can the user know that this is happening? If yes, try this.

http://www.metrolinedirect.com/rede.html

If no, then....do a google search for digital extension tap. I found this, but never used it.

http://www.musictelecom.nl/products/...ationtap.shtml

jsena

if no you might be able to set up something like this:

(1) display sys cust
make sure "Service Observing (Remote/By FAC)" is y

(2) use a splitter to connect an analog (2500) phone and a Tape Recorder w/RJ11 input (you can buy one at Radio Shack) to an analog port.

(3)create an analog extension (type 2500). Give it a COR with "Can be a service observer", and allow that COR to observe the COR the target is in.

(4)change feature-access-codes: check what the FAC for "Service Observing Listen Only Access Code"... assign one if it is blank

(5)use the analog phone to dial the FAC for service observe, then the target's extension

(6)press record on the recorder (flip the switch to voice activated, if it is there).

Hope this helps... it's a little crude, but works for an exception like this.

PBXtech.info

 

mugs

Thanks i will give it a try
sound hope it works

jsena

also if you don't want the target to know, check on these:

SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone? n

on the display system-parameters features screen.