mahmoud

dear all ,
i have problem here ,
the maneger ask me about strainge thing
we have call center there is VIP skill , he need when the call come from the vip callar ,
the vip call it should jump the queu and go to Agents as soon as
plz can any expert point me how to do that .

thanks in advance
mahmoud

ahays

Queue the call at a higher priority ... i.e. in your vector where your calls are queued, queue regular callers at, say, medium and then queue your VIP callers at priority "top." The vector step will say something like "queue to skill ___ pri ___. In the pri ___ is where you put the priority ... either <l>ow, <m>edium, <h>igh or <t>op.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
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savvasc

Another way to doit is by using VRT tables and vectoring. VRT Tables is very nice and easy way to create these kind of priorities. Just create a VRT Tablewith ALL the numbers of the VIP customers. When a callcomes in, the vector checks if the number is in the VRT Table and accordingly gives priority to the call

mahmoud

thanx so much for your helpfull ideas
sincerely ,
mahmoud

mke

Where would you determine an extension's priority? List it on a VRT?

Thanks!
-Mike