mke

Hello all!

I am writing a vector that will have an announcement upfront for callers to hear if there is an outage or network issue. However, the boss wants an option to press to bypass the message. So I have the following:

collect 1 digit after announcement 1010
goto step 7 if digit = #
announcement 1011

If announcement 1010 is blank (they just record a second of dead-air), the caller will hear a 5-second delay before hearing announcement 1011. Is it possible to eliminate the delay between the first announcement and the second announcement if the first is blank?

Any other suggestions on how I can do this?

Thanks in advance, and hope all of you have a great day!
-Mike

stubborne

Instead of trying to monkey with the announcement, you may want to create an "emergency outage" agent and skill. Add some logic to your vector to check the skill 1st. When there is an outage, log into the emergency skill with that agent ID to activate that logic.


goto step x if staffed-agents in skill (emergency skill #) > 0

step x plays your outage greeting.

__________________
Stu

PBXtech.info

 

mke

Thanks Stu! I have presented this suggestion but the boss doesn't want to do that... he doesn't want to have to remember to log into an emergency skill



"If it weren't for users, my network would run great!" - anon

mcjen

Not that I know if without getting rid of the collect step. We use the blank announcement in some of our vectors for the exact situation you are speaking of, but we do not use the collect step, just the announcement step. Callers are forced to listen if there is a recording there, and if there isn't, the vector skips that announcement and goes to the next step. You can change the wait time (system-wide parameter) on the collect step to something less than 5 seconds, but then everyone will be forced to pick quickly!

stubborne

Uhhhh, yea - I see where you're coming from. Good luck with all that you do do...

__________________
Stu