voicedude

Hello
I would like to confirm if the following functionality would work with Avaya's Enterprise Branch Connect solution. I read through the documents at the URL below but want to make sure I am understanding this correctly:
http://www1.avaya.com/enterprise/sol...rpriseconnect/


Call Flow:
Assume there is a S8700 at the headquarters and it communicates to the branch over the WAN. Let us say there is an incoming call for a Branch office Call Center agent over the PSTN network. This call will be intercepted within the PSTN network and rerouted to the branch office i.e. the pstn switch will send the call to the branch site and the associated data information
(For example: CTI screen pops) will be sent to the agent at the branch site via the WAN connection.
There is no take back and transfer involved as the call handling takes place in the pstn network. If the
call is still in the branch the cloud will take it back and re route it
also. It will do all this and maintain reporting and state.

Questions:

Is the above call flow possible for an Enterprise Branch Connect Solution? If yes, what
is the feature called and do you need Avaya Interaction Center at the headquarters?

What are the other requirements to get this working?

Would appreciate any public configuration documents.

Thank you!