zooney9334

System: S8700 (GV11)

I have a scenario that I need some help with.

There is an executive that doesn't want to have voicemail. He wants the calls to ring 4 times, then route to his Assistant's telephone. I have done a coverage path that routes the calls over after 4 rings.

The problem is that he wants the calls to go to voicemail on his Assistant's phone. When I tried this, the calls go to the Assistant's phone and just ring until she answers. The Assistant's phone does have voicemail and the correct coverage path.

Is it possible to have the calls be picked up by the Assistant's voicemail?

Below is the Coverage Path that I'm using:

Coverage Path Number: 26
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: XXXXX Rng: 1 Point2: Point3:
Point4: Point5: Point6:

PBXBear

If you're using AUDIX...

Under the Assistant's Subscriber Mailbox Settings

Change

Secondary Ext:

To be the Boss/Manager's extension...

Make sure that on the Boss/Manager's coverage path the second point is VM.

Secondary Extension is usually used to provide someone a dedicated FAX line that will send the the faxes into the primary mailbox of the person so they don't have to check two locations for "multi-media" messages (fax vs. voice mail).

It should work well for this scenario as well.

If you're not using AUDIX... See if the similiar feature is supported on the voice mail platform.

Hope that helps.

-Chris

PBXtech.info

 

zooney9334

Thanks for the assistance. I'm using Modular Messaging, and whenever I try to put the 2nd extension in, I'm getting an error message stating that I cannot use a PBX or another secondary extension. Any suggestions?

PBXBear

Ummm not familiar with MM or that error message.

You may want to change from using a coverage path to Call Forwarding Busy/DA - the PBX should term the call after the forward to the assistant's station and follow her coverage path.

Another option... which we use, is change the boss's extension to a VDN. Change the boss's station to a non-DID (or use another DID - that way he has a "backdoor" DID for family...etc).

The vector could look like this:

15000 = Manager's Station Extension
15001 = Assistant's Extension

What's nice about this scenario - which I think is useful - in the event of a harassing phone caller - you can then insert a vector step to check the ani against a VRT and block the call by goto step X and return a disconnect, an announcement, busy or even route the call to the police if necessary.

Additionally, somewhat a work around - but nice - if he has multiple offices and your PBXs are tied together... You can add multiple "route-to" steps for each of his stations. Then his primary DID essentially will ring all the stations at once. Or it could be a home office, cell phone...etc - where EC500 may not fit the bill here since you need the call to term to the assistant's voice mail.

The messaging step will throw the caller directly in mailbox that you assign.

CALL VECTOR

Number: 595 Name: Mr. Smith Ext
Multimedia? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 0 secs hearing ringback
02 route-to number 15000 with cov n if unconditionally
03 wait-time 11 secs hearing ringback
04 messaging skill 99 for extension 15001

zooney9334

I was going to do that - in fact, I did that once for another facility and it worked out fine. However, in this case they didn't want to be bothered by "back lines" (their words).

What I ended up doing is probably lucidcrous. I ended up creating a remote coverage path with the Asst's phone number. So whenever a call gets to him, if he doesn't answer it, I'm dialing out to get a phone about 15 feet away.

thk23

hi,
you need to define th e hunt grp no of your voicemail in the secon coverage point in the coverage path page like this >>>....... point1 :xxxx point2 :hXX


Regards

THK23

PBXtech.info

 

zooney9334

Thanks THK23. I did that and what happens is that the call routes to the first station's voicemail, not the second. I think it might work if I was able to put the Asst's extension in the secondary extension, but Modular Messaging won't let me do that.