mugs

Hi, now i am having a problem trying to set up a directory on the main number and i dont know where to start
the CEO wants me to add the option on the main number for the directory of our extentions
i dont know if i explain this right, please let me know
thanks!!

g700 servers




------------------------------
Cesar Gonzalez

ahays

Tell the CEO to take a chill pill. We've got you covered and can have you up and running in a short time. First, we need some additional information. Some of the information that we need is described here: Before You Post In This Forum ...

Additionally, we need to know how you are currently (or planning) to answer the calls. Will the auto-attendant be vectored in the PBX or will you be using Audix for the attendant?

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

mugs

Sure and im sorry AL
here is the information you need

Software Load: R011x.03.0.526.5
Type S8700/Media Server
G600 Media Gateway
Avaya Intuity™ AUDIX® LX R1.0

and what im trying to do is have the directory to route the incoming calls on the main number
but i need to set up the directory so they can choose for the person they want to call
so i think it will be answered by the audix then send it trought the PBX right?
i think thats the information you need, please let me know if you need anything else
thank you!!

ahays

Sorry for the late reply. My wife had surgery today and I just got home.

Well, it can be done either way depending on how you want to set it up. How are your main number calls answered today? Do they route to an auto-attendant in the Audix that says "press 1 for this, press two for that," or is that treatment done in the PBX via vectoring and announcement circuit packs, or does a human answer the phone and then re-direct the calls?

I'm going to assume (from your comments above) that you're using an Audix auto-attednant to answer your main calls. Something to the effect of:

"Thank you for calling XYZ Company. If you know your party's extension number you may dial it now. For sales press 1, for HR press two, to bother the CEO press 3." So, here's what you need to do to add the "Dial by Name" feature to the attendant:

First you must create a new subscriber in Audix called "Dial by Name." Let's call that subscriber x5555. On page 2 make sure that the addressing parameter is set to "name" instead of "extension" and that the mailbox type is set to "auto-attendant" (which can also be done on Page 1 if a COS has previously been defined as an atuo-attendant ... do a list COS to check). On page 3 make sure that the numbers 2 thru 9 have an "e" in the first column and the treatment "transfer" in the second column. Finally, you -MUST- initialize the auto-attendant and record the greeting ... no personal greeting = no workie the auto-attendant. Typically, I use the following greeting: "Using your telephone touchpad, enter the first four letters of the party's last name followed by the pound sign."

Next, change the main auto-attendant's page 3 to add this new attendant .. let's say that we're using option 9 for "Dial by Name". On line 9, 5555 should be in the first column and "call-answer" should be the treatment in the second column. The call-answer treatment retains the caller within Audix and simply goes directly to the mailbox/attendant ... in this case 5555. The "transfer" treatment, on the other hand, sends the caller back to the PBX who must then re-route the caller back to Audix x5555 (multi-step process that's less effecient).

Finally, change your main attendant's greeting. Using the example above, here's how I would change it:

"Thank you for calling XYZ Company. If you know your party's extension number you may dial it now. To dial by last name, press 9. For sales press 1, for HR press two, to bother the CEO press 3."

One note here: Callers will only be able to transfer to Audix subscribers using this method. However, you can always add a mailbox for users that don't get voicemail ... you just don't tell them about it.

Let me know if this helps. If you need more information, please be as specific as you can and I'll do what I can to assist.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

mugs

Ok Al
I am using PBX vectoring for my main number to route calls
already create x3031 on PBx and Audix
on PBX is routed to AUDIX
on Audix it is the way you said
type: auto-atte
addresi: name
and 3rd page everythings with E on extension and Transfer on treatment, greeting is recorded

dial 3031 give me the options and get error message
you have selected an invalid option
any idea why?????
thans in advanced AL
:D

ahays

In that case, you can use vectoring for the dial by name feature. Download this document (Release 9 Call Vectoring Guide, 555-231-744):

http://support.avaya.com/edoc/docs/def9/d9cvgd1.pdf

Goto section 8-4, Dial by Name. There is a complete description of how to do it in the vector without the need to tie up your voicemail ports including vectoring examples.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

PBXBear

IMO - Dial By Name via Vectoring is always a better options then using AUDIX. Most PBXs have more trunking coming from a teleco then they do links to the AUDIX. Capacity really needs to be thought of when ever you have AUDIX processing calls.

If you front all your calls via AUDIX and only have 32 ports - no more then 32 calls will be able to get through to the PBX. This doesn't include people actively using or accessing voice mail from within the company or people access messages from outside the company.

Additionally, if per chance you have a station that does not have a voice mail box - then you don't have to worry about creating a dummy sub in AUDIX.

Really depends on your call volume - but I view vectoring as always a safer option to A.A.'s in AUDIX.

-Chris

mugs

Thanks Al and Thanks Chris
i learn how to use audix for auto-att and vectoring
now it is working without issues, just have to make some changes on the names field but thats the easy step =)

thanks again!

mugs

Hi about this feature... quick question...

how does the system read the name??

by lastname.. because i tried several entrys and most of them are wrong
it send me to the wrong person or just dont find anyone
any idea??? thanks everyone!!

PBXBear

You need to make sure your Name Display fields for stations...etc are consistent.

For best results:

"Lastname, Firstname"

For extensions to be surpressed from the directory:
"~Lastername, Firstname" or "~Modem Name"...etc.

Regards,

Chris

mugs

Chris, thats the way is setup on the system,
here is the vector information

Number: 803 Name: AutoAtt
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 2 secs hearing ringback
02 collect 4 digits after announcement 1934
03 route-to digits with coverage y
04 goto step 6 if digits = 6
05 route-to number 1005# with cov y if digit = 5
06 collect 11 digits after announcement 1937
07 route-to name1 with coverage y
08 goto step 15 if nomatch
09 collect 11 digits after announcement 1938
10 route-to name2 with coverage y
11 goto step 15 if nomatch
12 collect 2 digits after announcement 1947
13 route-to name3 with coverage y
14 goto step 15 if nomatch
15 collect 1 digits after announcement 1951
16 goto step 6 if digits = 6
17 stop

Annoucement 1934 tells you to dial 6 for directory
Annoucement 1937 ask for the first 4 leters of lastname
Annoucement 1938 ask for the rest of the lastname
Annoucement 1947 ask for the 2 first digits of first name
Annoucement 1951 send it back to step 6

And it keeps not matching, theres just one lopez in the company and it does not work, check stationconfiguration and it displays as lopez, lily but it never send that call, that happens with most of them :shame: just paste the vector infomartion because i think there is something wrong on it
thanks again!

t3guy

The dial by name pulls it info from the audix subscriber form, not the pbx.

03 collect 1 digits after announcement 8555
04 goto step 10 if digits = 1
05 goto step 9 if digits = 2
06 goto step 14 if unconditionally
07 wait-time 2 secs hearing silence
08 goto step 14 if unconditionally
09 route-to number 2600 with cov y if unconditionally
10 collect 4 digits after announcement 8556
11 goto step 15 if digits in table 10

12 announcement 8557
13 goto step 3 if unconditionally
14 messaging skill 99 for extension active
15 route-to digits with coverage y
16 stop
17 announcement 8558
18 messaging skill 99 for extension active
19 stop

5burritos

Gents,

I have a similiar question (problem):

Mgr. has two extensions assigned to him, one in CO and the other in NoCal. CO ext. is 8555 and the NoCal Ext. is 5555. both PBX's are linked in no way. In the NoCal PBX, the AA kicks in, option 9 is pushed for a last name diretory (ex: taco= ext. 5555). A message is returned indicating ext. 8555 is not a valid #, please try again. In otherwords, it spits out the CO #? The Dialplan is ok and there are no extentions with 8XXX as a valid range in it (not in DP).

What is the world would make the PBX do this?

Is it "possible" that if the ext in CO (8555) is call-forwarding to the NoCal ext. (5555) that "maybe" the PBX would some how be confused with the call-forwarding ext. (8555)?

Help?

Burrito Man

martinyoung

You do not want the Dial-by-Name feature to pull the name from the PBX because the PBX has limited name recognition capabilities, it does not store its' records by name like voice mail does.

For example, you have three employees named -

Smith, John
Smith, Joe
Smith, Jane

If the names are pulled from the Audix after you enter "smit", you will be asked "Press 1 for John Smith, press 2 for Joe Smith, press 3 for Jane Smith".

If the names are pulled from the PBX, first you will enter "smit". You will get a message saying that is not unique, spell the entire last name and press #. You type "smith#", it will tell you that is still not unique, enter the first two letters of the first name. If you type "ja", your call will go to Jane Smith. If, on the other hand, you type "jo", the PBX will tell you it cannot help you and quit.

If you have display phones you can use a "directory" button on a phone. This will use the PBX data base but will allow you to scroll though similar names by using a "next" button.

__________________
Marty
Retired Avaya DSIC tech

5burritos

Marty,

Gracias for the info.

In the case of the NoCal PBX, Regardless of the length of the last name, # will be the flag to "go check," meaning, if I spelled Martinez and I was the only last name in the company that began with a letter "M," I would still need # to tell the switch to go check. I'm sure there is something I'm missing here, but is there a way to determine via command prompt that would lead me to the directory being full if that was it? A setting of some sort that might throw off the 1st digit?

If it was full, why would the switch even bother communicating to me an ext. 8555 (not in the PBX's dialplan at all in NoCal, but in CO's) at all if the directory was full?

Again, I'm sure I'm missing something here, so I'm all ears.

Gracias!

Burrito Man



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