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July 12th, 2004, 10:00 AM
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#1 (permalink) |
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PBXtech GOLD 100+ posts
 Join Date: Apr 2003
Posts: 121
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VDN call to Direct Agent in AUX mode
I'm setting up direct agents. I'm using a route-to command to direct a call to an agent. However all works well when in Auto-in but when the agent is in AUX the only visible indicator that a call is waiting is that the AUX button flashes. The caller then hears the DA announcement and music. Is there any way of making the queued call more visible/audible to the direct agent?
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July 12th, 2004, 04:42 PM
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#2 (permalink) |
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Moderator
 
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Re: VDN call to Direct Agent in AUX mode
You can install external devices, wallboards n alarms. or try the Q-CALLS button. but its just a light on the phone.
also you can use VUstats on the display to show active Queue into. |
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