ronarn

G3r v9.5
I have a vector for our main number with the option press # to dial your parties extension.
I have a group of operators logging into non DID extensions to do their jobs answering vectors and an answering service.
What I am finding out is that they are giving out the extension they are sitting at to their family members and they are dialing into the main number, then # and the operators extension.
My question is there a way so that the extension will only take vector calls? or can I atleast take them out of the choices from the main greeting.
Thanks

ahays

Yes. I assume that the VDN that is vectored for the "dial your party's extension number" is a specific VDN. Therefore, give the VDN a new COR ... say 50. Then give all of your non-DID phones a new COR, say 55. Then on page 3 of the COR form for COR 50 (Calling Permissions) enter a "n" for COR 55. Callers arriving into the PBX using that VDN will not be able to call the non-DID stations because the COR will restrict them.

However, you will need to have a default treatment as the "route-to" step will fail due to the COR restriction. Therefore, immediately following the "route-to" you need to enter an additional step like "route-to number 0 unconditionally" or "goto step 2" (loop back to the top) or some other default treatment.

Let me know how this works.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

ronarn

I can not restrict all the non DID's, over 500, from receiving calls. I just need to restrict a few.

ahays

You don't have to make a system-wide change. You can change the VDN's COR and then simply change the few stations that you don't want to receive calls from the VDN. The VDN will continue to function properly and route calls to all stations for whom you have not changed the COR, but for those few stations that you have changed the COR to say, 55 like above, they, and they alone, will stop receiving calls from the VDN/Vector.

Test it. Set up a test VDN and point it at your existing vector (remembering to add a fail-safe default routing step for when the route-to step fails). Then create a test station and set up the CORs for both as described above. Try routing to existong stations (will work) and then to your new test station (won't route and will receive the default/fail-safe treatment).

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

ahays

Did it work?

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

ronarn

I haven't tried it yet. I've had a system upgrade this week, but I'll let you know.

PBXtech.info