pharmaet

I need to enable expert agent selection in our Definity switch, but I first must busy out MIS....I'm just wondering what excatly MIS controls....haveing a tough time getting information on it.

Any help would be great.

Thanks.

Dunstan

I believe it stands for Management Information System. It monitors various call center api's and reports back information. I can't really give you detailed information in a short answer.

PBXtech.info

 

ahays

It is your CMS link.

regs,

.al.

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Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
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pharmaet

Thanks for the info...I figured as much that it had to do with the CMS link.