remote coverage

nexSIP · June 25th, 2004, 02:51 PM

Ok,, ive got one that is stumping me.

Customer has remote coverage to his Verizon wireless phone. (happens to all Verizon calls)

Call comes into INTUITY COR is set wide open (at the moment) user enters extension to xfer to.. it rings the desk coverage should take it to cell phone. I watch it go out the trunk (tested ATT and Qwest trunk) and it says NPA-NXXX is no longer in service.

I dial it directly it works. I change the number to a nextel phone in the coverage path and it works.

Only think I can think of is some II digits are passing and the call to that carrier?
i dunno, stumped!

Logix · June 26th, 2004, 04:53 AM

If you "List trace" on the trunk(tac) do you see the correct digits going to line?

nexSIP · June 26th, 2004, 08:23 AM

yup they are correct.

stubborne · June 28th, 2004, 08:01 AM

Switch to Nextel service.

June 25th, 2004, 02:51 PM	#1 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	remote coverage Ok,, ive got one that is stumping me. Customer has remote coverage to his Verizon wireless phone. (happens to all Verizon calls) Call comes into INTUITY COR is set wide open (at the moment) user enters extension to xfer to.. it rings the desk coverage should take it to cell phone. I watch it go out the trunk (tested ATT and Qwest trunk) and it says NPA-NXXX is no longer in service. I dial it directly it works. I change the number to a nextel phone in the coverage path and it works. Only think I can think of is some II digits are passing and the call to that carrier? i dunno, stumped! __________________ http://www.nexsip.com Communicate Openly and Freely

June 26th, 2004, 04:53 AM	#2 (permalink)
Logix PBXtech SILVER 25+ posts Join Date: Dec 2003 Posts: 38	Re: remote coverage If you "List trace" on the trunk(tac) do you see the correct digits going to line?

June 26th, 2004, 08:23 AM	#3 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: remote coverage yup they are correct. __________________ http://www.nexsip.com Communicate Openly and Freely

June 28th, 2004, 08:01 AM	#4 (permalink)
stubborne PBXtech PLATINUM 300+ posts Join Date: Jul 2003 Posts: 401	Re: remote coverage Switch to Nextel service. __________________ Stu

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