tek

i am currently on a g3si v6. I have no vectors or vdns on this pbx. But it gives me the option to play a first announcemnt extension and a second annoucnement extension and I can specify the delay. I have the announcment recorded on the announcment card and can call up the ext to hear the announcment but it doesn't play when I call into the hunt group.

What I want is for the first announcement to play when a caller comes in. So I have a station log in and when i test it just rings the logged in station and never gets any announcement played. Is there some other settings that I need to tweak or specify? Help? Thanks.

ko_glass

Have you tried to make the delay seconds a zero? Here is the documentation description to the Delayed announcements in a hunt group.

First Announcement Delay (sec)

Enter the number of seconds that a call remains in queue before the associated

first announcement is given the calling party. The call retains its place in the

queue while the caller is listening to the recorded announcement. If the call hasn

been answered after the announcement, the caller hears music (for first

announcement only) if Music-on-Hold is provided or ringing for as long as the

call remains in queue. Appears only if the Queue field is

n

Valid entries Usage

0

immediately to the caller. This value is set automatically to

0

blank This field must be blank if there is no first announcement.

PBXtech.info

 

dlgouse

for what it's worth I set this up in a test mode. changing the seconds to 0 fixed problem.