|
June 16th, 2004, 03:07 PM
|
#1 (permalink) |
|
Registered User
Join Date: Aug 2003
Posts: 13
 |
Reason Codes?
Definity G3i version 6
Using BCMS for reporting on this switch. Can someone point me in the right direction for documentation on Reason codes? How to activate them, what the heck they are etc. ? Thanks much in advance!:) |
|
|
|
June 16th, 2004, 10:09 PM
|
#2 (permalink) |
 Join Date: Jun 2004
Posts: 6
|
Re: Reason Codes?
The path for the documentation is
Main menu-Call Center information-Basic Call Management System BCMS help us to maintain the call data in the Switch.It is an inbuilt software in the switch which should be activated .They help us to moniter the vectos, VDNs etc.,agent or user performances.It is more prominiently used in a call center scenario. Reason codes are the call classifing codes.They are used by call center consultants(agents) to classify various calls they handled like in a typical insurance sector the call can be classified as sales,claims, policies etc. during handling a call or once a call is completed the agent enters a code on his/her phone to categorise the call. These codes are called as reason codes. These reason codes shoud be defined in the PBX to identify the type of calls by the BCMS or the CMS |
|
|
|
|
Advertisement
|
Sponsored links
|
 |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Event Count Codes | stanley | Definity Servers | 1 | September 26th, 2005 08:34 AM |
| Forced Reason Codes | thargiss | Definity Servers | 1 | July 31st, 2005 02:06 AM |
| Distant Steering Codes | Eastcoast | Meridian systems | 0 | January 11th, 2005 06:58 AM |
| Account Codes & Call Center, any ideas? | rkasprow | Definity Servers | 3 | July 16th, 2003 12:38 PM |
| To find out what Feature Codes FlashTalk is using | Andrew | Norstar systems | 0 | July 10th, 2003 09:23 AM |
Linear Mode
