Queue size problems Definity PBX

c4obr · June 8th, 2004, 10:20 AM

Hello,

I work in a Call Center and we use a Definity PRLX CSI. Suddenly my Queue when all agents are busy was reduced from 4 to 2. So that the 3rd.and 4th. calls when everybody is busy get a busy tone and drops instead of getting a waiting tone and wait for an free operator. Already checked parameters of huntgroup, tested the TN2464 board that handles incoming calls and nothing.

i hope somebody can help.

nexSIP · June 10th, 2004, 11:36 AM

could be your vector, could be limited hunt group

vinay · June 15th, 2004, 08:35 PM

I suggest you to reassign the queue size of all the vetors . this should help.
do reply if it works.

thanks and regards,

vinay
avayaindia@yahoo.com

mclellan · June 16th, 2004, 08:07 AM

Have you run a 'display events' report?

This could help show some of your problems, i.e. queue slot size full, vector with no steps etc.

Good luck
Barry

June 8th, 2004, 10:20 AM	#1 (permalink)
c4obr Join Date: Jun 2004 Posts: 1	Queue size problems Definity PBX Hello, I work in a Call Center and we use a Definity PRLX CSI. Suddenly my Queue when all agents are busy was reduced from 4 to 2. So that the 3rd.and 4th. calls when everybody is busy get a busy tone and drops instead of getting a waiting tone and wait for an free operator. Already checked parameters of huntgroup, tested the TN2464 board that handles incoming calls and nothing. i hope somebody can help.

June 10th, 2004, 11:36 AM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: Queue size problems Definity PBX could be your vector, could be limited hunt group __________________ http://www.nexsip.com Communicate Openly and Freely

June 15th, 2004, 08:35 PM	#3 (permalink)
vinay Join Date: Jun 2004 Posts: 6	Re: Queue size problems Definity PBX I suggest you to reassign the queue size of all the vetors . this should help. do reply if it works. thanks and regards, vinay avayaindia@yahoo.com

June 16th, 2004, 08:07 AM	#4 (permalink)
mclellan Join Date: May 2003 Posts: 17	Re: Queue size problems Definity PBX Have you run a 'display events' report? This could help show some of your problems, i.e. queue slot size full, vector with no steps etc. Good luck Barry

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