nhammer

I have an employee that has 2 work locations, seperate switches (which are connected by a t-1...we have 4 digit dialing between switches) therefore seperate stations. I would like her to have only one voicemail and one station and think that if she manually forwards her calls from one location to the other whe can appear on the same number. But I am running into the problem of hving her coverage path point to the remote subscriber...for example...

Office 1 sta 3360, on switch 1 (the number I want her to give out) coverage path goes to VM
Office 2 sta 3810, on switch 2 (can't define cov path)
Voice Mail sub 3360

when I try to define a coverage path on switch 2 pointing to 3360, it wont accept it...I am assumming because it is not local.

Any ideas how I can accomplish this?

Thanks!

ISA_Flee

All I can think of is a coverage path to a VDN then point this to a vector with a "route to number" step in there, or
A divert it when busy (FAC) that will send them to the other extension number - just check the COS to see if they can call forward off net.

PBXtech.info

 

bharris

You could setup a remote coverage on the second station to the first station. Do a 'Change Coverage Remote' and add the extension on a blank field and make a note of the location number (i.e. position 11 would be r11 in the coverage path entry). Add the r11 entry to the coverage path that is setup for the second station, this could be set so that the phone rings and then goes to the remote location.

You could also call-forward the second station to the first station.

early

If you're using one Audix for the systems, you may use the auto-att-routing table for your purpose. Enter the incoming stations id ,the day service mailbox and the night service mailbox. That mailbox can be the same extension for both entries. This routing will put all incoming messages from the two stations in the same mailbox. Hope this helps.