ISA_Flee

Is anyone else having a problem with Call Admission Control? We recently upgrading to an S8700 on our main site with other having G700's.

We wanted to restrict the number of calls over the WAN to a certain amount and Call Admission Control should enable us to do this. However if the call limit is set to 5 the system allows the 6th call to be made? There is no voice stream between the calls but it is frustrating.

Avaya did try and install a patch to fix this but this did not work?

Avayapower

if you only want 5 then why not set it to four?

Matt

PBXtech.info

 

ISA_Flee

Hi mate - didn't mean to confuse you - even though you are a city fan.

Call admission control is supposed to stop any more calls other than specified by giving a busy tone. However this is not the case and it appears that the call is being made. If it is set to 5, the 6th call is still placed and does ring on the other persons extension but no voice stream is allowed.

Setting it to 4 would still allow a 5th call to be placed!

It's not something that is causing husge problems - just very annoying.

voicedude

Hello ISA_Flee,
Were you able to resolve this issue? If yes, what fixed it and what version of Communication Manager did you use? I am having similar CAC issues with CM 2.0, detailed in the following thread:

URGENT: Call Admission Control implementation

So far, I have got no responses:(
Thanks for all help!

ISA_Flee

Hi Voicedude,

We did fix this, running V 2.0 communications manager. Basically by installing the latest software/firmware on all components. e.g. the s8700, G700 and LSP's. All our components are now at the latest versions as this apparently had the CAC software as part of the upgrade.

ISA_Flee

The CAC fault was fixed by upgrading the software to version S8X00-02.0-00.1.224.0 from version --------221.1

PBXtech.info

 

voicedude

Hello ISA,
Thanks for the prompt response.

1) Was there any cost involved with upgrading from CM
2.0 software release x221.1 to 224.0?

2) Also, where would I find the upgrade? I looked at :

http://support.avaya.com/japple/css/...dBucket=108025

The latest version posted there seems to 221.1 under CM 2.0.1 upgrades.

3) Does this upgrade take care of the servers and firmware on the modules? Or do I need to upgrade them separately?

If you have any detailed instructions on how to proceed with the upgrade, that would be much appreciated.
Thanks for your time!

ISA_Flee

Hello,

There was no cost involved in upgrading to 224.0.

We basically upgraded the software/firmware on everything as per Avaya's instructions (G700,LSP,S8700,MM760, DS1 etc). Some of the upgrades we sourced on the website (but I can't seem to find the 224.0 for CM2.0) and some we were sent on disc from an Avaya rep!

Our current software versions are below. I'm sure that they are all available on the support website but I'm always useless at finding thisngs on there!

Type Vin Version
LSP S8300-012-00.1.224.0
G700 (MGP) 22.15.0
MM760 42
MM710 4 8
MM711 22 60
Cajun Stack 4.0.17
Device Manager 4.0.4

Hope this is of use.

voicedude

Hello ISA,
Thank you for the detailed information. One last question: What was the formal Avaya bugid# or case# tracking this bug in release x.221. If there was no bug, is this documented anywhere in the release notes? Would appreciate a link to this information, as it will help me make the case (with management) for upgrading the system to x224.

Thanks!

ISA_Flee

Hi Voicedude,
Unfortunately we don't liase directly with Avaya but use a Platinum partner of theirs hence no call reference.
I have spoke with Avaya and they keep coming across customers who have different setups and therefore need different configuration.

Personally I would request this information from your Avaya rep, I'm sure with their input your case to the management would be unanswerable!