Auto Log-Off ACD Agents

jolagues · May 21st, 2004, 09:54 AM

I have heard in other fourms that there is a device you can buy that can run a script of some sort to auto logoff all agents at a certain time of day. However no one seems to know where to purchase this device or who makes it.

If no one knows about this maybee someone would know if there is a command I can schedual to logoff all agents at a certain time of day. I am looking for something besides running a script to busy and release the stations as I dont want to have to worry about the release command running.

nexSIP · May 22nd, 2004, 08:44 AM

I have not heard of such a device, however assuming your on a release with remote logoff, all you would need is some device analog or T1 to just send DTMF to log everyone out.

jolagues · May 28th, 2004, 10:04 AM

I have thought of that and just am not sure what type of device to use would you recomend an auto dialer? I have over 600 aganet and would want this to happen nightly.

May 21st, 2004, 09:54 AM	#1 (permalink)
jolagues Join Date: Apr 2004 Posts: 3	Auto Log-Off ACD Agents I have heard in other fourms that there is a device you can buy that can run a script of some sort to auto logoff all agents at a certain time of day. However no one seems to know where to purchase this device or who makes it. If no one knows about this maybee someone would know if there is a command I can schedual to logoff all agents at a certain time of day. I am looking for something besides running a script to busy and release the stations as I dont want to have to worry about the release command running.

May 22nd, 2004, 08:44 AM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: Auto Log-Off ACD Agents I have not heard of such a device, however assuming your on a release with remote logoff, all you would need is some device analog or T1 to just send DTMF to log everyone out. __________________ http://www.nexsip.com Communicate Openly and Freely

May 28th, 2004, 10:04 AM	#3 (permalink)
jolagues Join Date: Apr 2004 Posts: 3	Re: Auto Log-Off ACD Agents I have thought of that and just am not sure what type of device to use would you recomend an auto dialer? I have over 600 aganet and would want this to happen nightly. __________________ Jose Olagues

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