CLID on VDN transfer

Logix · May 10th, 2004, 08:46 AM

Might be a real easy way of doing this , but I cant fint it:

External caller with CLID "123 4567 89" calls vdn 5555
Call comes in to vdn 5555.
VDN is called TEST1
Call goes to Agent1 who sees on his display ""123 4567 89 TO TEST 1"
Agent answers call, and has to transfer it to Call Centre manager.

Call transfers , but only passes the CLID - "123 4567 89" to the managers display

My question is this - Can the transfered call be displayed on the managers phone
i.e ""123 4567 89 TO TEST 1"

This lets the call centre manager know which VDN the caller dialled

Thanks in advance

nexSIP · May 10th, 2004, 03:20 PM

Does the call center manger also have a call master phone?

Logix · May 11th, 2004, 03:42 AM

Bot ACD agent and Manager are using 6424D+M

oni_lucent · May 11th, 2004, 11:21 AM

Quote:

Originally Posted by Logix

Might be a real easy way of doing this , but I cant fint it:

External caller with CLID "123 4567 89" calls vdn 5555
Call comes in to vdn 5555.
VDN is called TEST1
Call goes to Agent1 who sees on his display ""123 4567 89 TO TEST 1"
Agent answers call, and has to transfer it to Call Centre manager.

Call transfers , but only passes the CLID - "123 4567 89" to the managers display

My question is this - Can the transfered call be displayed on the managers phone
i.e ""123 4567 89 TO TEST 1"

This lets the call centre manager know which VDN the caller dialled

Thanks in advance

Perhaps I didnÂ´t understand, but if you transfer the call from VDN 5555 ( TEST 1 ) to a station itÂ´s normal being displayed on the managerÂ´s phone the A number to B number what i mean is ( 123456789 to 1111 ) where the 1111 is the managerÂ´s phone.

What you could do if you want is create another VDN-Vector, and then route to the managerÂ´s phone.

Hope it helps

Logix · May 19th, 2004, 09:35 AM

Thanks - This works - Not ideal , but a work around

May 10th, 2004, 08:46 AM	#1 (permalink)
Logix PBXtech SILVER 25+ posts Join Date: Dec 2003 Posts: 38	CLID on VDN transfer Might be a real easy way of doing this , but I cant fint it: External caller with CLID "123 4567 89" calls vdn 5555 Call comes in to vdn 5555. VDN is called TEST1 Call goes to Agent1 who sees on his display ""123 4567 89 TO TEST 1" Agent answers call, and has to transfer it to Call Centre manager. Call transfers , but only passes the CLID - "123 4567 89" to the managers display My question is this - Can the transfered call be displayed on the managers phone i.e ""123 4567 89 TO TEST 1" This lets the call centre manager know which VDN the caller dialled Thanks in advance

May 10th, 2004, 03:20 PM	#2 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: CLID on VDN transfer Does the call center manger also have a call master phone? __________________ http://www.nexsip.com Communicate Openly and Freely

May 11th, 2004, 03:42 AM	#3 (permalink)
Logix PBXtech SILVER 25+ posts Join Date: Dec 2003 Posts: 38	Re: CLID on VDN transfer Bot ACD agent and Manager are using 6424D+M

May 19th, 2004, 09:35 AM	#5 (permalink)
Logix PBXtech SILVER 25+ posts Join Date: Dec 2003 Posts: 38	Re: CLID on VDN transfer Thanks - This works - Not ideal , but a work around

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