trafficlight

Hi
we have a intuity audix r4.5 with a merlin legend and not every person with a phone has a mail box so when you are a auto menu or in the vm system and try to transfer to ext 160 the vm says invaild ext
so when we try to change the transfer in the system preminters the vm says this ans the manal
here it says from the manual

(digits transfers calls only if the destination
number has the same number of digits as AUDIX
extensions. You must instruct the TSC to change
this field to digits.)


Thanks
Bobby

tele234

yep.... you have to have INADS change it unless you have the craft password..

PBXtech.info

 

ahays

This is a toll fraud issue and only Avaya can change it to DIGITS. They will make you sign a disclaimer that states something to the effect that you know that you are opening your system up for potential abuse by hackers before they will make the change ... and there may be an administrative charge for them to perfom the work.

The "down and dirty" method of fixing this is to simply create a mailbox for 160. You don't even have to tell them that you've created a box for their extension but, because it exists, the Audix will transfer calls there.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html