jroselle

I have setup a phantom number x4444 and call forwarded it off net. Is there a way that when the person on the forwarded to number receives the call, they can see the phantom number on caller ID instead of the listed caller ID number for the entire company. I would like this work if someone calls this phantom number x4444 from outside the building also.
Example:
Phantom is extension 4444
Forwarded of net to xxx-xxx-1234
When someone calls 4444, it is forwarded to xxx-xxx-1234 off net.
I want the person on this forwarded number to see xxx-xxx-4444 in their caller ID.

I've tried testing the "change ISDN Public-Unknown-number" feature on my Avaya G3siV6 by putting the xxx-xxx-4444 number in but you have to be using that extension, x4444 in order for the ISDN public-unknow-nnumber feature to work.

Anyone have an idea if this can be done?

__________________
Thanks -JSR-

ahays

Ok ... time to think outside the box. I like creative solutions and though I've not done this before, there is no reason that it shouldn't work. So, here we go ...

You are correct in that you can only effect a callerID presentation on the actual extension making the call. Therefore, we must force the call to be FROM a specific extension For this exercise we're going to need spare Aux Trunk and Analog ports.

1) Create a new trunk group. The type needs to be some sort of loop-start trunk ... perhaps cpe, co, or fx. Set "Dial Access" to yes and assign the available Aux Trunk port as a member.

2) Add abbreviated GROUP list x. Place the cellphone number in dialcode 1 position ... include your ARS code (9, 8, etc).

3) Add a new analog station (not 4444) ... let's call it 4440. Assign station 4440 to the spare analog port. Make the abbreviated dial list #1 GROUP list x. Make the hotline destination list 1 dialcode 1 ... i.e. we're going to force this analog station to dial the cellphone (or whatever number you choose) as soon as it goes off-hook.

4) Cross-connect the analog Aux Trunk port to the analog station port.

5) Change isdn public-unknown so that 4440 sends the ID that you wish.

6) Using a voice terminal that has console permissions, call-forward 4444 to the TAC of the trunk group with dial-access that you created above.

Now ... when 4444 is dialed it is call-forwarded to the TAC of the trunk group, the trunk is siezed which forces the cross-connected analog station 4440 to go off-hook and immediately dial the off-net location that you specified in the GROUP list/hot-line destination thereby presenting the callerID of 4440. This solution as written will work for exactly one caller. Caller number two will receive a busy signal unless you have a coverage path for 4444. You can increase the number of simultaneous callers that can access this feature by adding additional Aux-Trunk/Analog station pairs and adding the Aux Trunk ports to the trunk group and using the same hot-dial group list and dialcode for each newly created analog station and changing the isdn public-unknown for each new station.

Let me know if you try this ... it should work. You might have to play around with the trunk type but everythig else should work ok.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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jroselle

Al,

WOW! You're a genius! I would have never figured this one out. I did exactly as you said and it works! I used a Trunk Group Type of cpe and programmed everything else as you stated. I had to play with the COR but got it to work. Thanks for your help. You're the best!

__________________
Thanks -JSR-