Blocking toll free numbers

bobhoback · April 29th, 2004, 10:55 AM

My company is interested in blocking about 850 toll free numbers we own. Any ideas on how the ARS table (memory) will be affected with so many entires? We are blocking at Agent ID and Station level. Current ARS capacity is at 41% with 350 numbers blocked. Denver says we can have a total of 4,000 entries in ARS table. Any help is appreciated.

Cephas · April 29th, 2004, 12:59 PM

Quote:

Originally Posted by bobhoback

My company is interested in blocking about 850 toll free numbers we own. Any ideas on how the ARS table (memory) will be affected with so many entires? We are blocking at Agent ID and Station level. Current ARS capacity is at 41% with 350 numbers blocked. Denver says we can have a total of 4,000 entries in ARS table. Any help is appreciated.

You can avoid the whole issue by taking care of this at the 800 level. Simply ask your provider (or use Route-IT or equiv if you have it) to deny calls from your location to your 800 numbers.

Peter

bobhoback · April 29th, 2004, 01:45 PM

Cephas, thanks for your reply. We are working the details to see if we can make this work since we are a Route-It customer. The key is only certain agent and stations are not allowed to call the toll free number, all other are. I will let you know results.

April 29th, 2004, 10:55 AM	#1 (permalink)
bobhoback Join Date: Jul 2003 Posts: 3	Blocking toll free numbers My company is interested in blocking about 850 toll free numbers we own. Any ideas on how the ARS table (memory) will be affected with so many entires? We are blocking at Agent ID and Station level. Current ARS capacity is at 41% with 350 numbers blocked. Denver says we can have a total of 4,000 entries in ARS table. Any help is appreciated.

April 29th, 2004, 01:45 PM	#3 (permalink)
bobhoback Join Date: Jul 2003 Posts: 3	Re: Blocking toll free numbers Cephas, thanks for your reply. We are working the details to see if we can make this work since we are a Route-It customer. The key is only certain agent and stations are not allowed to call the toll free number, all other are. I will let you know results.

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