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April 6th, 2004, 04:50 PM
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#1 (permalink) |
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PBXtech SILVER 25+ posts
 
Join Date: May 2003
Posts: 61
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Hunt problem - Probably simple question.
I have 5 users in a hunt group. Some of the users are getting skipped in the hunt order. The users are not on their phone at the time, nor are their phones forwarded, send calls is also not activated. The users are in the same pick-up group and can manually pick up the call but it does not ring to them. Am I missing something besides adding them to the hunt group? Does their coverage path have to be something special?
I am sure this is a newbie problem, but I appreciate the help.:shame: |
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April 7th, 2004, 05:32 AM
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#4 (permalink) |
 
Join Date: Feb 2004
Posts: 8
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Re: Hunt problem - Probably simple question.
Check the group type on the Hunt group page, if it should be set to DDC it will then start to deliver calls in order of the assigned members - starting with member 1
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Cheers, NJ PS: If any advice that I have provided has been useful, please let me know! |
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April 7th, 2004, 09:27 AM
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#5 (permalink) |
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PBXtech SILVER 25+ posts
Join Date: May 2003
Posts: 61
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Re: Hunt problem - Probably simple question.
thank you. It was set at ddc but other groups were UCD-mia so I changed it. But my other groups are not like this office so maybe that was a wrong change. What is the difference between UCD-mia and DDC?
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April 7th, 2004, 09:34 AM
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#6 (permalink) |
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Join Date: Feb 2004
Posts: 8
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Re: Hunt problem - Probably simple question.
UCD-MIA will route calls to the Most Idle Agent (which in the example of a non-acd hunt group like yours will be a station), most idle meaning the station/extension that has been waiting longest for a call. DDC is Direct Department Calling and will call the first assigned member then follow on down the list in order.
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Cheers, NJ PS: If any advice that I have provided has been useful, please let me know! |
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April 8th, 2004, 09:11 AM
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#9 (permalink) |
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Join Date: Feb 2004
Posts: 8
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Re: Hunt problem - Probably simple question.
No, ACD hunt groups are basically skills/splits, you're creating a hunt group that is a UCD hunt group that will route calls to stations/extensions in the order specified, so ACD=n, skill=n, vector=n.
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Cheers, NJ PS: If any advice that I have provided has been useful, please let me know! |
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Re: Hunt problem - Probably simple question.
Linear Mode
