Collecting digits in vector

stubborne · March 30th, 2004, 02:17 PM

Setting up small auto attendant via vector, playing an announcement to choose a particular option. I have about 4 options for the caller and want to send them back to the original announcement if no digit is entered. So,

goto step x if digit = 1
goto step x if digit = 2
.
.
goto step x if digit = none

What is the default waittime before PBX decides digits = none?

stubborne · March 30th, 2004, 03:19 PM

looks to be about 7 seconds. is that configurable?

m777erlin · April 6th, 2004, 04:06 PM

Try 'goto step x if digit > 2'

Might work faster, that way if someone enters 3,4,5, etc. they will get redirected to the 'x' step.

I don't think the wait time is configurable unless you want a longer wait time where you would just put a wait time step in after the collect digits step.

Mike

ahays · April 6th, 2004, 04:19 PM

Quote:

Originally Posted by stubborne

goto step x if digit = none

Might want to make this "goto step x unconditionally" ... that will cover both NO digits and also undefined digits. i.e. if you only have 4 choices and the user pressed 7.
.

Quote:

Originally Posted by stubborne

looks to be about 7 seconds. is that configurable?

"change system-parameters features" near the back under CALL CENTER SYSTEM PARAMTERS you will find "Prompting Timeout (secs)." It is configurable in 1 second increments from 4-10.

regs,

.al.

m777erlin · April 6th, 2004, 05:06 PM

Quote:

Originally Posted by ahays

"change system-parameters features" near the back under CALL CENTER SYSTEM PARAMTERS you will find "Prompting Timeout (secs)." It is configurable in 1 second increments from 4-10.

regs,

.al.

Nice. Didn't know that. Thanks! :D

stubborne · April 8th, 2004, 08:34 AM

Nice, thanks!

March 30th, 2004, 02:17 PM	#1 (permalink)
stubborne PBXtech PLATINUM 300+ posts Join Date: Jul 2003 Posts: 401	Collecting digits in vector Setting up small auto attendant via vector, playing an announcement to choose a particular option. I have about 4 options for the caller and want to send them back to the original announcement if no digit is entered. So, goto step x if digit = 1 goto step x if digit = 2 . . goto step x if digit = none What is the default waittime before PBX decides digits = none? __________________ Stu

March 30th, 2004, 03:19 PM	#2 (permalink)
stubborne PBXtech PLATINUM 300+ posts Join Date: Jul 2003 Posts: 401	Re: Collecting digits in vector looks to be about 7 seconds. is that configurable? __________________ Stu

April 6th, 2004, 04:06 PM	#3 (permalink)
m777erlin PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 25	Re: Collecting digits in vector Try 'goto step x if digit > 2' Might work faster, that way if someone enters 3,4,5, etc. they will get redirected to the 'x' step. I don't think the wait time is configurable unless you want a longer wait time where you would just put a wait time step in after the collect digits step. Mike

April 8th, 2004, 08:34 AM	#6 (permalink)
stubborne PBXtech PLATINUM 300+ posts Join Date: Jul 2003 Posts: 401	Re: Collecting digits in vector Nice, thanks! __________________ Stu

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