Group Paging Issue

zooney9334 · March 26th, 2004, 05:47 PM

I recently added Group-Page on a set of telephones. About 2 hours later, the user states speaker phones are lighting up and random voices/conversations are being heard. When I went to see what was happening, it definitely was calls being randomly picked up from the operator; not only could you hear the converstations, you could interact with them. As soon as I turned off group page, the phones stopped picking up calls. I checked with the PBX operator, and she said that she want not pressing any buttons, just answering the calls as normal. The desk that has the ability to group page was not used today.

Any suggestions?

early · April 5th, 2004, 04:21 PM

Is it possible you may have used an extension number for the group-page that's also used in the trunk group for incoming or night calls? A problem would manifest itself as you described.

gabe_bradford · April 5th, 2004, 06:13 PM

Could also be possible that users are not dialing ars code and accessing the group page extension?

zooney9334 · April 14th, 2004, 02:23 PM

After a few weeks, I tried it again and the same issue has occurred. I built the codes as an abbreviated dial, and sure enought the minute I put it on, they started hearing the PBX operator's calls.

March 26th, 2004, 05:47 PM	#1 (permalink)
zooney9334 PBXtech SILVER 25+ posts Join Date: Aug 2003 Posts: 48	Group Paging Issue I recently added Group-Page on a set of telephones. About 2 hours later, the user states speaker phones are lighting up and random voices/conversations are being heard. When I went to see what was happening, it definitely was calls being randomly picked up from the operator; not only could you hear the converstations, you could interact with them. As soon as I turned off group page, the phones stopped picking up calls. I checked with the PBX operator, and she said that she want not pressing any buttons, just answering the calls as normal. The desk that has the ability to group page was not used today. Any suggestions?

April 5th, 2004, 04:21 PM	#2 (permalink)
early PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 28	Re: Group Paging Issue Is it possible you may have used an extension number for the group-page that's also used in the trunk group for incoming or night calls? A problem would manifest itself as you described.

April 5th, 2004, 06:13 PM	#3 (permalink)
gabe_bradford Join Date: Jan 2004 Posts: 8	Re: Group Paging Issue Could also be possible that users are not dialing ars code and accessing the group page extension?

April 14th, 2004, 02:23 PM	#4 (permalink)
zooney9334 PBXtech SILVER 25+ posts Join Date: Aug 2003 Posts: 48	Re: Group Paging Issue After a few weeks, I tried it again and the same issue has occurred. I built the codes as an abbreviated dial, and sure enought the minute I put it on, they started hearing the PBX operator's calls.

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