Avaya support CMS R3V9

cerby · March 16th, 2004, 07:34 AM

I recently received a letter that Avaya will no longer be supporting CMS r3v9 after March 31st. 2005. I do understand this as upgrades are always better. The problem that I have is I contacted an Avaya business partner to get a guote on an upgrade. He suggested EAS version. I asked him to send me the quote. Our system has only been in place for two years. I was quite shocked when he told me it would be $46,000.00 dollars to get the upgrade. My question is to anyone out there in TELECO land is this my only option to go with EAS or is there another upgrade that I could get that would not cost as much? Avaya also said that cms licenses,additional agents,memory, and disks can no longer be purchased. So this means I can't just bite the bullet and just pay to have a tech repair if an issue comes up.

Thanks to all!

tech232 · March 16th, 2004, 08:34 AM

Typical Avaya I had the same problem and have upgraded from V6 to V11, but I did not go through Avaya I went through one of there partners called Sabio. It was half the price to do this with Sabio they are running a promotion at the moment on upgrading

nexSIP · March 16th, 2004, 02:06 PM

Avaya as a company sucks! heh

But there are no options, either upgrade or use a non-Avaya vendor to support you in the future.

March 16th, 2004, 07:34 AM	#1 (permalink)
cerby Join Date: Jan 2004 Posts: 11	Avaya support CMS R3V9 I recently received a letter that Avaya will no longer be supporting CMS r3v9 after March 31st. 2005. I do understand this as upgrades are always better. The problem that I have is I contacted an Avaya business partner to get a guote on an upgrade. He suggested EAS version. I asked him to send me the quote. Our system has only been in place for two years. I was quite shocked when he told me it would be $46,000.00 dollars to get the upgrade. My question is to anyone out there in TELECO land is this my only option to go with EAS or is there another upgrade that I could get that would not cost as much? Avaya also said that cms licenses,additional agents,memory, and disks can no longer be purchased. So this means I can't just bite the bullet and just pay to have a tech repair if an issue comes up. Thanks to all!

March 16th, 2004, 08:34 AM	#2 (permalink)
tech232 Join Date: Mar 2004 Posts: 4	Re: Avaya support CMS R3V9 Typical Avaya I had the same problem and have upgraded from V6 to V11, but I did not go through Avaya I went through one of there partners called Sabio. It was half the price to do this with Sabio they are running a promotion at the moment on upgrading

March 16th, 2004, 02:06 PM	#3 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: Avaya support CMS R3V9 Avaya as a company sucks! heh But there are no options, either upgrade or use a non-Avaya vendor to support you in the future.

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