Tracking answered calls over calls going to voice-mail.

KFalter · March 12th, 2004, 02:30 PM

Has anyone worked out a solution for tracking unanswered extension calls that go to voice-mail? Like how many call where answered over answered by audix?

We have a Definity stations with Intuity Audix as the voice mail system. Three rings at the desk then on to voice-mail in most cases. I know about an Audix report that will give us a limited history on a one extension at a time bases. What I would like to have is a better solution. Something like exportable file that included one report showing calls that are going to voice-mail for many stations.

The tools I have to work with are e-CAS, Center-Vu Supervisor and Audix.

Any ideas?????

early · March 15th, 2004, 10:51 AM

Quote:

Originally Posted by KFalter

Has anyone worked out a solution for tracking unanswered extension calls that go to voice-mail? Like how many call where answered over answered by audix?

We have a Definity stations with Intuity Audix as the voice mail system. Three rings at the desk then on to voice-mail in most cases. I know about an Audix report that will give us a limited history on a one extension at a time bases. What I would like to have is a better solution. Something like exportable file that included one report showing calls that are going to voice-mail for many stations.

The tools I have to work with are e-CAS, Center-Vu Supervisor and Audix.

Any ideas?????

Have you looked at the Audix 'list measurements hunt-group" report in the switch? It may help. It shows calls per hour, abandoned calls plus other goodies.

KFalter · March 15th, 2004, 11:00 AM

Thanks for the tip.

Would like to find something showing the call count by extension.

nexSIP · March 15th, 2004, 11:11 AM

eCAS should be able to document the xfer to hunt group.
in the CDR field there is an option: Calls to Hunt Group - Record: member-ext

March 12th, 2004, 02:30 PM	#1 (permalink)
KFalter Join Date: Jun 2003 Posts: 6	Tracking answered calls over calls going to voice-mail. Has anyone worked out a solution for tracking unanswered extension calls that go to voice-mail? Like how many call where answered over answered by audix? We have a Definity stations with Intuity Audix as the voice mail system. Three rings at the desk then on to voice-mail in most cases. I know about an Audix report that will give us a limited history on a one extension at a time bases. What I would like to have is a better solution. Something like exportable file that included one report showing calls that are going to voice-mail for many stations. The tools I have to work with are e-CAS, Center-Vu Supervisor and Audix. Any ideas?????

March 15th, 2004, 11:00 AM	#3 (permalink)
KFalter Join Date: Jun 2003 Posts: 6	Re: Tracking answered calls over calls going to voice-mail. Thanks for the tip. Would like to find something showing the call count by extension.

March 15th, 2004, 11:11 AM	#4 (permalink)
nexSIP Moderator Join Date: Jun 2003 Posts: 527 Blog Entries: 3	Re: Tracking answered calls over calls going to voice-mail. eCAS should be able to document the xfer to hunt group. in the CDR field there is an option: Calls to Hunt Group - Record: member-ext

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