Vector that transfers to Audix to do last name lookup

redG · March 8th, 2004, 10:59 AM

I've written this before at a previous job, but I can't remember how to write a vector that will allow a caller to be transferred to Audix and perform a search by last name to transfer to a specific person.

I am helping to open a new call centre and we do not have an auto attendant or a warm body to route any emergency calls to the agents.

Can anyone help?!

Thanks!

nexSIP · March 8th, 2004, 02:33 PM

Quote:

Originally Posted by redG

I've written this before at a previous job, but I can't remember how to write a vector that will allow a caller to be transferred to Audix and perform a search by last name to transfer to a specific person.

I am helping to open a new call centre and we do not have an auto attendant or a warm body to route any emergency calls to the agents.

Can anyone help?!

Thanks!

Why not use Audix as the auto attendant?

ahays · March 9th, 2004, 08:01 AM

Quote:

Originally Posted by redG

... how (do I) write a vector that will allow a caller to be transferred to Audix and perform a search by last name to transfer to a specific person.

I'm assuming that you know how to do the Audix part ... if not re-post and we'll cover those instructions. However, assuming that the Auto-Attendant mailbox in Audix that is handling the "dial-by-name" task is x1234 then the vector step that would place your caller into that box is:

messaging skill xxx for extension 1234 (where xxx is the Audix Hunt Group)

regs,

.al.

March 8th, 2004, 10:59 AM	#1 (permalink)
redG PBXtech SILVER 25+ posts Join Date: Aug 2003 Posts: 98	Vector that transfers to Audix to do last name lookup I've written this before at a previous job, but I can't remember how to write a vector that will allow a caller to be transferred to Audix and perform a search by last name to transfer to a specific person. I am helping to open a new call centre and we do not have an auto attendant or a warm body to route any emergency calls to the agents. Can anyone help?! Thanks!

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