jroselle

I have a situation where some of our sales staff are receiving harrassing phone calls. Is there a way on a G3siV6 that you can capture a given inbound number and redirect it either to another extension on the PBX or offsite?

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Thanks -JSR-

nexSIP

If the 800# is already going to a vector then just add a line like this:
goto vec 50 if ani = 8015551212

then vec 50 you can do with it whatever you want.

BUT if the call is going to some station then....

If you have ISDN trunks its VERY easy. You want to intercept the call then send it to a VDN/VEC to filter the ANI then route it back the real extension. In the trunk form in INCOMING CALL HANDLING TREATMENT:

Service: Tie (this is what I have mine set to)
Called Len: 4 (assuming you have 4 digit DNIS)
Called Number: 5555 (employees extension number)
Del: 4 (delete all the numbers)
Insert: 5678 (new VDN which goes to vec 50 -see example above)

for NON-ISDN trunks you will have to rename the extension to a VDN/VEC to do the filtering then assign the end user a new extension. less preferable.

I actually have ISDN trunks and when my eX-wife calls me I intercept it filter out her callerID numbers and if they match I send it to an external box to which will initiate a recording and pass the call back to my extension (via tie line) same kind of deal really. :devil:

PBXtech.info

 

fataldata

Sweet that's alot better than my boss having me play receptionist for a day and intercept the calls manually. I just remember we had a tough time getting the ANI, but this was before we switched to ISDN. Eventually we got it with the help of our Carrier. After we got the number I did the reverse lookup on infospace.com and next time he called I identified him by name. Then the calls stopped.

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Systems In Use:
S8700 CM3.0 and S8710 CM3.1.1