tek

What is this field, what does it represent? Is this just how many queue length you can assign to a hunt times how many hunts? Anyone can answer this please.

ahays

There are only "x" number of queue slots available in the PBX. Let's use the number 990 for the sake of easy math (refer to the actual capacity table for your specific flavor of Avaya PBX). If you have 10 Hunt Groups that you have set queuing to "Y"es (including but not limited to ACD groups) and assign the number 99 to the Queue Length on page 1 of the Hunt Group Form to all 10 groups then you will have used 990 queue slots and will be OUT of queue slots for any additional Hunt Groups.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info