Call Transfer Problem

tek · February 16th, 2004, 11:49 AM

I am trying to set up call transfer for some of our employees. When someone calls from the outside, They hit the transfer button dial the toll free number and hit transfer again, but it never completes the transfer, it just keeps the caller on hold music. It works fine from my station, allowing the transfer to complete. The only difference I see, is I have a different COS. Where is the setting to allow them to complete the transfer of outside callers from their stations? Is it in a COS setting?

ahays · February 16th, 2004, 12:32 PM

Quote:

Originally Posted by tek

I am trying to set up call transfer for some of our employees. When someone calls from the outside, They hit the transfer button dial the toll free number and hit transfer again, but it never completes the transfer, it just keeps the caller on hold music. It works fine from my station, allowing the transfer to complete. The only difference I see, is I have a different COS. Where is the setting to allow them to complete the transfer of outside callers from their stations? Is it in a COS setting?

It is likely a trunk-to-trunk transfer setting. The system-wide setting is in "change system-parameters features" but if it is set to "no" then it can be over-ridden by the COS setting "trunk-to-trunk override Y/N?".

regs,

.al.

February 16th, 2004, 11:49 AM	#1 (permalink)
tek Registered User Join Date: Dec 2003 Posts: 114	Call Transfer Problem I am trying to set up call transfer for some of our employees. When someone calls from the outside, They hit the transfer button dial the toll free number and hit transfer again, but it never completes the transfer, it just keeps the caller on hold music. It works fine from my station, allowing the transfer to complete. The only difference I see, is I have a different COS. Where is the setting to allow them to complete the transfer of outside callers from their stations? Is it in a COS setting?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Transfer outgoing call to external destination	iacovides	IP Office	3	July 19th, 2005 02:02 AM
ACD call problem	STRSG3r	Definity Servers	7	April 18th, 2005 02:50 PM
console to console call transfer problem	pravinfarad	Meridian systems	1	March 10th, 2005 09:30 AM
Definity Audix Swithlink problem	liquidvw	Definity Servers	0	March 3rd, 2005 06:54 AM
Call transfer with two outgoing calls	aln	IP Office	2	March 10th, 2004 03:22 AM

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)