redG

Here is my question:

I want to assign a call-fwd button (such as send-calls) that can be used when he is out of the office. The only way I know how to do this is by changing the coverage path to forward after the x number of rings. Problem is that when that coverage path is changed, his office voice mail will no longer be active. I still want his office v-mail to be available. But for his calls to be forwarded to his cell when he is not in the office.

ahays

What release PBX do you have?

In order to cover (or forward) calls to an off-net location and have the PBX return the calls to Audix the feature "coverage of calls redirected off net" must be set to "y" in "display system-parameters customer-options" or "disp sys cu" This feature is part of the telecommuting package which also includes PSA and Extended Coverage/Admin. If this feature is not turned on then you cannot "pull back" a call that has covered to an off-net location and place in into Audix.

If the "coverage of calls redirected off net" is turned on, then you can do the following as well:

1) Add his cell phone number to the coverage remote table. Be sure to include a leading "9" (or other AAR/ARS FAC). Do this via "change coverage remote."

2) Add a new coverage path. Make the first point of coverage the location in the remote coverage table ... i.e. if you placed his cell number in position 7 then use r7 as point point 1. Make your voicemail hunt group coverage point 2 ... ie.e h99.

You can leave this new coverage path permanent or you can add it to the station form as coverage path 2 and use the change coverage path FAC to alternate between coverage path 1 and 2.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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