DaleSumCL

I'm needing a bit of assistance from the community on this one.

Have 1-T1 going into a facility that has TNT ( Take back and Transfer ) enabled on the circuit.

In my vector I need a check statement on the skill to transfer out if more then 15 callers in queue. ( I can handle this part )

I need to know how to send the call via the vector step out on a TNT code *805. Well *8 is a FAC ( Feature Access Code ) for an abbreviated dial list. Avaya says it's possible to make the pbx think it's a *8 TNT code and not a *8 FAC code. If anyone can help that would be great.

Thanks

ahays

I've been complaining to Avaya for 10 years on this one. AT&T (when they owned the Definity line) even had a TNT feature but the Definity had no way to elegantly facilitate the transfer. Well, there's good news and bad news:

Bad News - There's no direct support for TNT.
Good News - There's a kludge. You must record the *8 FAC plus the number that you wish to forward the calls to in an announcement and then use the following vector steps:

announcement 1234
wait 6 seconds hearing music
disconnect after announcement 1234

The call should leave on the first announcement. It's done twice in the vector in case of a line hit or some other audio anomolay would cause the first step to choke.

What Avaya -SHOULD- give us is a "disconnect after digits _________" step but I've been asking for this for 10 years now to no avail.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

ahays

Regarding my post above ... if you have a VAL announcement card you can record the DTMF tones into WAV files on your PC using VOX Studio 3 (http://www.xentec.be/download/download.html) and ftp the files to the VAL board using VAL Manager. I have another customer doing this exact same thing and it works like a champ. I recommend lengthening the DTMF tones just a wee bit from the default.

There was another thread with a similar topic that you may wish to review here: Paging ideas?

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

DaleSumCL

Al,

This worked like a charm for me. thanks for the info and i'll let you know what i find.