tek

We recently expanded our operations...occasionaly when we dial into audix to retreive voicemails the extension just rings. Also sometime extensions will not forward to voicemail and continue to ring. I believe we are maxed out on ports....is there a way that i can see usage? What do you suggest i do to determine whats going on. I though maybe the card had low voltage and wasnt "hearing" the rings....avaya has replaced the card and we are having the same problem.

ahays

Typically, the hunt group will have queueing turned on and the hunt group queue length is usually equalavent to the number of ports in Audix ... i.e. 12 ports of Audix, the Queue length is set to 12. When you receive "ring no answer" from Audix, one of two things are probably happening: either you are queued waiting for a port to open up or the port you are ringing on is not answering due to some maintenance issue. If you are queueing, you can decrease the queue length in the Hunt Group form ... but the REAL answer would be to increase the number of ports on your system.

Hunt Group reports can be helpful in determining whether all ports are busy. Download the "Reports for Avaya Communication Manager (555.233-505) at the following link. Hunt Group reports will be found in Chapter 3:

http://support.avaya.com/japple/css/...ss.UsageUpdate()

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

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corndog

U can see in the audix if all ports are busy by using the command "list measurement load day". Look under "simutanous ports". If this equals the total number of ports that u have on your voice mail, then users are going to get ring no answer until some one else gets off of the call. U can see how many ports u have and ussage on the next page. U should also check the voice mail system monitor to make sure all the ports are inservice by looking at the "system monitor". The command "list measurement load day" can also have a particular date on the end. Usually the busiest day is Monday or even more so a Tuesday after a 3 day weekend.

bharris

In Audix (Rel 5.1) select the Voice System Administraion option and then System Monitor. This will let you see active channel activity. If one of the channel wires were to be disconnected then you would see an Out-of-Service channel, etc.